Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Add new field to Work Request template that enables users to search and select Campaign

We are looking for new automation possibilities via the API and as advised by Optimizely's Solutions Consultant, I'm submitting this request for a new field type that enables users to search and select an ‘active’ Campaign in Work Requests. We wer...
3 months ago in Content Marketing / Requests 0

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
over 2 years ago in Product Recommendations / Email Personalization 2 Investigating

Similar type of field for blocks than route segment is for pages

Page types have the route segment property in Optimizely. Blocks obviously don't have these as they don't have URLs. Would it be possible to add some kind of similar field to block that could be used as a filtering option for example through the A...
5 months ago in Content Management / Technical 0

Full Stack tests show as an ID number instead of Experiment Name.

Expected Experience Full stack tests should be reported using Flag Names and not flag id numbers on https://app.optimizely.com/v2/accountsettings/account/usage . Makes review difficult. Actual Experience (please describe what you see): For the acc...
over 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

ODP to expose Segments through GraphQL or other api

Currently we can only access Real-time Segments. We have requirements that go beyond 28 days and would like to personalise on normal segments.
8 months ago in Data Platform App 0 Future consideration

Salesforce CRM <> ODP Integration

Send data from Salesforce CRM to ODPSend segmented customer data from odp to SFDC
almost 2 years ago in Integrations 0 Planned

Summarize Notifications

I get A LOT of notifications, and I do want to hear about everything in them, but it would be great if I could get a roll-up instead. Once a day would be ideal, maybe first thing in the morning. And even for the time-sensitive notifications (like ...
almost 2 years ago in Content Marketing / Notifications 1 Future consideration

Add NotNullWhen attribute to ContentReference.IsNullOrEmpty

As a Developer I would like my static code analysis to understand that ContentReference.IsNullOrEmpty is performing an implicit null check. I have found that if (!ContentReference.IsNullOrEmpty(someLink)) is false, then my IDE will suggest me to a...
8 months ago in Content Management / Technical 0

Apply Workflow Step Changes to Existing Tasks

When updating a workflow's steps, there is currently no option to apply those changes to existing tasks. We would like the option to update existing tasks as our process changes. (As you can do today when making edits to workflow template fields.)
almost 2 years ago in Content Marketing / Settings + Configuration 1 Future consideration

Reporting on usage of key CMS features: AB testing, Projects, visitor groups etc

I would love to be able to see in the system whether my customers are leveraging these types of very useful functions in the CMS so that if they are not used, or perhaps underused, I can raise this at future check in calls to increase adoption of ...
almost 2 years ago in Content Management / Reporting 0