Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
over 2 years ago in Product Recommendations / Email Personalization 2 Investigating

ServiceApi Media service XML support for complex types

Currently we are using ServiceApi and Media service to upload assets to all entry types in one of our customer' integration solution. This has proven to work quite well but misses one import feature as our assets require a property type that is no...
8 months ago in Customized Commerce / Technical 0 Gathering interest

Full Stack tests show as an ID number instead of Experiment Name.

Expected Experience Full stack tests should be reported using Flag Names and not flag id numbers on https://app.optimizely.com/v2/accountsettings/account/usage . Makes review difficult. Actual Experience (please describe what you see): For the acc...
over 2 years ago in Feature Experimentation / Project / Account Configuration / Settings 1 Future consideration

When searching by Brand, attributes and filters cannot be sorted

When searching by the Brand on the website, the Filters need to be sorted and ordered. Where do we go to do that?
3 months ago in Configured Commerce / Catalog & Assets 2 Gathering interest

Content Field on Product Detail Page Should be Controlled by CSS

In configured commerce, go to: Admin Console > Catalog > Products, then select a product and go to the "Content" area. There is a rich text editor field for adding product description/detail info. This editor gives the option to change fonts...
3 months ago in Configured Commerce / Catalog & Assets 1 Investigating

Time zone issue affecting published Date

When publishing content we are experiencing an issue with the published date displayed on site consistently being one day earlier than the date the content is actually published. We have the following request to enable us to resolve this issue. Is...
3 months ago in Content Management / Content Manager 0

Add more available model values to all email templates

As a client some basic information available on all the email templates, to provide a better experience to our customers. WebsiteUrl -> Will help link back from the email back to the website. This variable is available on some templates, but no...
5 months ago in Configured Commerce / Misc. 1 Gathering interest

User Administration feature should be independant from Budget Management feature

As a client, I want to setup user administration feature without enabling Budget Management. In this configuration, the only role that shows on the User Administration page is "Administrator", and that means that customer admins can only create ot...
5 months ago in Configured Commerce / Users, Permissions & Security 2 Investigating

Salesforce CRM <> ODP Integration

Send data from Salesforce CRM to ODPSend segmented customer data from odp to SFDC
about 2 years ago in Integrations 0 Planned

Summarize Notifications

I get A LOT of notifications, and I do want to hear about everything in them, but it would be great if I could get a roll-up instead. Once a day would be ideal, maybe first thing in the morning. And even for the time-sensitive notifications (like ...
almost 2 years ago in Content Marketing / Notifications 1 Future consideration