Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Friendly url beginning to files in contentassets folder

I would like Optimizely CMS to have a friendly url beginning of links to documents in contentassets. The use case is if you for example have an internal search engine that crawls your site. Then you can’t control it by url-stems as all will be the...
almost 3 years ago in Content Management 1 Shipped

Ability to backup Synonyms

I am writing to bring to your attention a recent incident we experienced with the Find that resulted in the loss of the synonyms file. Unfortunately, we had to recreate this file manually, which was both time-consuming and prone to errors. Given t...
9 months ago in Search & Navigation 4 Shipped

Sharing dashboards in Application Insights

We see the need of sharing a customized dashboard in Application Insights. We can create and clone dashboards, but not sharing the ones we have created.
almost 4 years ago in DXP Cloud Platform / Identities and accounts 2 Shipped

Search data export and reporting

The data in search and navigation on most popular searches and searches without hits is extremely valuable, but very difficult to share with others in the business that do not use Optimizely. Please provide an export tool and a regular email repor...
almost 3 years ago in Search & Navigation 8 Shipped

Integrate a "select/de-select all" option in the campaign picker in Email and Trigger Reports

As a Marketer I want to quickly perform my reports for different campaigns and subgroups of campaigns. Currently I have to manually select and de-select every single one every time I change the selection, which is quite time consuming.
about 4 years ago in Product Recommendations / Analytics / Portal 0 Shipped

Edit Campaign Templates

Today, there is no way to edit an existing campaign template. Instead, you must create a new template and deactivate the old one. It's a lot of manual admin work, especially if you have a complex setup and need to make a small change.
about 2 years ago in Content Marketing 3 Shipped

Creative Asset/Content Templates

We would like to be able to upload/create templates for creative assets. The reason for this is so that we can govern creative content whilst maintaining all history and versioning, comment capability and so on. We would use this for email templat...
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Shipped

Copy Work Request

Often, we have requests that are similar to existing requests. We'd like to be able to copy instead of submitting an all-new request.
about 2 years ago in Content Marketing / Requests 0 Shipped

Ingest 3rd party content

We want to bring content from multiple CMS systems and other sources of often quite structured "domain" content such as teachers, players, products, services, countries, recipes etc. into the graph When building experiences using the Graph, it wou...
about 2 years ago in Optimizely Graph 0 Shipped

Add Environment Label in Results View

When viewing your experiment results per flag, once you're on this view (see screenshot) you do not know which environment these results are reflecting. My suggestion is to add an environment text label on this view. Also if not too much trouble, ...
over 2 years ago in Experimentation Analytics / Other 2 Shipped