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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Allow deletion of old target groups to clean up the lists and overview

As a user I would like to delete target groups that are no longer needed or were created incorrectly to prevent other users from using them. It would also help to keep the overview fast and clean when browsing target groups in the client.
4 months ago in Campaign 0 Future consideration

See recipient status at a glance

As a marketeer I want to quickly see the recipient's status, eg in my recipient list view, so I know if they can be addressed or not and why. I'd like to know if they are: unsubscribed for that specific list blocked outbounced ready to be addresse...
6 months ago in Campaign 1 Future consideration

Ability to create task from the workflow in an existing task

We would like the ability to create a new task from a workflow. Sometimes, a review sparks the needs for a new, separate task to be created.
12 days ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Logic in workflows

We would like the ability to add logic in workflows.
12 days ago in Content Marketing / Settings + Configuration 0 Future consideration

Step duration on sub-steps

We would like to be able to add step durations to sub-steps. The total of the durations for the sub-steps should equal the total for the main step.
12 days ago in Content Marketing / Settings + Configuration 0 Future consideration

Review and approval via email

We would like the ability for our leaders to view content and approve it via email. They would get an email with a copy of the content and be able to approve (not make edits) by clicking a button the email that signifies their completion of their ...
12 days ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Building block style workflows

We have different processes that often have multiple steps that are common among them. We would like the ability to create "blocks" of multiple steps that can be mixed and matched to create new workflows or that can be added to a workflow ad hoc.
12 days ago in Content Marketing / Settings + Configuration 0 Future consideration

Routing rule - Field change in WRQ

If a requester changes the request after submitting, routing rules are not applied/updated. To see if a WRQ has been changed, the only way is to go into the request and look at the history tab. Therefore, it would be great if routing rules can be ...
12 days ago in Content Marketing / Requests 0 Future consideration

Configuration Change History

We need to be able to view a changelog of admin settings in the platform for audit purposes. For example, we need to know who changed workflow settings, when, the before/after, etc. We would need this for all types of admin functions - user manage...
about 2 months ago in Content Marketing / Settings + Configuration 0 Future consideration

Step due dates to start from previous step date (not today's date)

When building multiple steps with due dates, it's a bit frustrating that the due date selector always defaults back to TODAY's date. Because the due dates need to be chronological, it would be helpful if the step due date defaulted to the PREVIOUS...
2 months ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration