Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Search Within should do a Fuzzy Search like normal query

The search within feature should do a fuzzy search. Most users don't necessarily enter the exact term, and this would yield a lot less zero matches. For example, if “bearings” is the phrase on the actual products but I type in “bearing” or “bear” ...
over 3 years ago in Configured Commerce / Catalog & Assets / Marketing & Promotions 2 Gathering interest

Tax Certificate Form Self-Service

A large percentage of our customers are businesses, even customers coming for a one-time/first-time buy (B2C) with no personal interaction. Allow these customers making their first purchase through our website to self-service their tax status. The...
over 3 years ago in Configured Commerce / Self-Service 1 Gathering interest

Promotions rule - set promotion to multiples of a product not to each.

We would like to request the ability to set a promotion so that it applies on multiples instead of each item. Something like, $5 off if you buy qty 2 of product XYZ. If the customer buys 3, they still only get $5 off, but if they buy 4, they would...
over 3 years ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Load Offline & Online Order History Data For Analytics

Optimizely Analytics requires offline and online order history data to be loaded in order to see the detail analytics. This requires one time data to be loaded into the database from various ERP systems/connectors. There should be a generic job th...
over 3 years ago in Customized Commerce / Orders 1 Gathering interest

Checkout shipping one time shipping address form more customizable

Hi, We noticed that the one time shipping form in the checkout shipping page for Spire is not very flexible. We had 2 clients with special requirements for this form, and we were unable to add fields. Client A: Wanted a new field for his custom ta...
over 3 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Quick view for products on the PLP

The client I am working with would like quick way for their customers to access product information from the product listing page. This would allow for faster review and adding to cart of products, enhancing the final customer experience and savin...
almost 4 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

As a Promotion Editor, I'd like to hide inactive/expired promos in Discount Priorities and Exclusions

Ideally, it would just hide by default all expired promos. It's basically unmanageable for us in there (lots of time outs and TONS of scrolling) because it includes over 3 years of promos.
almost 4 years ago in Customized Commerce / Promotions 1 Gathering interest

Category Rule "New Products" which works on a Rolling basis

As an eCommerce Manager, I often want to show "New Products" on the website in a special category, so that Customers an easily see what we have added to the catalog. Today the Category Rules around Product Dates can only be shown around a specific...
almost 4 years ago in Configured Commerce / Catalog & Assets 1 Gathering interest

Product Compare - Highlight Similarities and Differences

It would be nice to enhance the Product Compare feature a little. AD has a nice feature where you can click a button to Show Similarities or Show Differences. It then highlights those for the customer to quickly see vs having to skim the entire ta...
almost 4 years ago in Configured Commerce / CMS, Spire & Mobius 0 Gathering interest

Integration Jobs Can Be Triggered Externally

Our larger clients have enterprise job scheduling systems for all of their jobs of which InsiteCommerce jobs are only a subset. From the client's perspective, they would like to be able to manage their InsiteCommerce job scheduling from their one ...
almost 4 years ago in Configured Commerce / Integration 0 Gathering interest