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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Gathering interest
Categories Self-Service
Created by Guest
Created on May 11, 2021

Tax Certificate Form Self-Service

A large percentage of our customers are businesses, even customers coming for a one-time/first-time buy (B2C) with no personal interaction. Allow these customers making their first purchase through our website to self-service their tax status. They are providing Tax Id and Tax Exempt information on Checkout and in User Admin. Allow them to upload their Tax Documentation into Insite on Checkout or User Admin.

  • Optimizely
    Sara Winter
    May 25, 2021

    Thank you for providing this feedback and we will keep an eye on this for future consideration.

    While we do not currently have any plans to add this to our base offering I do look forward to seeing votes and comments relating to this from the community.