Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Gathering interest
Product Configured Commerce
Categories Catalog & Assets Marketing & Promotions
Created by Guest
Created on May 18, 2021

RELATED FEEDBACK

Search Within should do a Fuzzy Search like normal query

The search within feature should do a fuzzy search. Most users don't necessarily enter the exact term, and this would yield a lot less zero matches.

For example, if “bearings” is the phrase on the actual products but I type in “bearing” or “bear” – I would get zero results on those search withins -- but with fuzzy search enabled there I would get results as would be intended by the users search

This was originally reported in ticket 653367

  • Post comment
  • Guest
    Reply
    |     May 24, 2021

    I think this is something that definitely needs to get addressed. This issue is going to lead to a lot of manual work for our content managers along with frustration for the customer visiting the site.

    With the current functionality, we are showing the user a search result that matches their partial term but when they click on that keyword that our search results returned them, they are getting directed to the partial match vs. the actual match they selected.

    Would really like to see this added to an update as I think this is a major flaw in the search functionality and not something that I find is commonplace in other sites.

  • Optimizely
    Sara Winter
    Reply
    |     May 24, 2021

    We appreciate the feedback with regards to the Search WIthin on the product list and search pages. It is true that today this operates with separate rules and matches/filters based on full match vs leveraging fuzzy search configurations that may have been enabled for the site search. If the partial terms are commonly used by website users to search or narrow products we would currently suggest to add these to the keywords.

    We do not have current plans to change this behaviour, but we will keep this in mind as we review future search enhancements. We will watch for more comments and votes from the customer and partner community.