Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Enable SFTP for system integratoin

In some cases there is limited options to change the behaviour of the systems we integrate to, one case is integration with the ERP JDEdwards. For various reasons, we are not able to integrate in any other way than to use simple flat file exchange...
over 2 years ago in Customized Commerce / Technical 1 Gathering interest

Filter by 'Tasks I have been @-Mentioned In'

We have various users who are not specifically assigned to a task, however are @mentioned somewhere in the comments of the workflow or the content itself and therefore need to review. They would like to be able to easily view all of these tasks th...
over 2 years ago in Content Marketing / Plan 0 Future consideration

Allow the user to select multiple attribute values for a given attribute

There are occasions where a user may want to select more than one value for an attribute when filtering. 1) They may be open to various options (in which case selecting multiple options allows them to easily compare price and availability). 2) The...
over 2 years ago in Search & Navigation 0

Edit Field Type of Existing Field

Once created, it appears that you cannot change the 'field type' of an existing field. I know not all data would be available across all field types, but we'd like to be able to change things from single-select dropdown to radio button, or from te...
over 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Add Card Counts for Rows in Board View

As a user, I can see the count of cards next to each column name in the board view. I would like to see the same style of information on the rows, especially when using "group by".
over 2 years ago in Content Marketing / Plan 0 Future consideration

Allow Out of Sequence Workflow Step Due Dates

Often, we want to change the due date of a single step on the fly, but we're blocked if that due date means the steps end up out of order. Could the system alert the user that the steps may be out of date order with their update, but not prevent t...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Allow form fields to be stored in a shared folder without breaking the mapping to Marketing Automation (i.e. Salesforce)

We want to maintain a list of shared form fields without breaking the mapping of the field into the Marketing Automation database (i.e. First name field mapped into Salesforce First name field). At the moment we have to set up fields like "First n...
over 2 years ago in Content Management / Forms 0

Apply roles and permissions to projects

As a content editor, I want to be able to set roles and permissions against projects. We want to publish multiple items at once but cannot use "projects" for these as everyone sees all projects. We are a publicly listed company and some of the con...
over 2 years ago in Content Management / Collaboration & Approval 0

Insight into 3rd party integrations and what's published to the website

My customer, Crescent Electric, utilizes our B2C Commerce product and integrates with both Hawksearch and Inriver PIM. They would like more insight into what is being successfully pushed to the site from any of their integrations. For example, the...
over 2 years ago in Customized Commerce 0 Gathering interest

Unable to add pre-existing users to tenant

If a user is added to a PIM tenant, then it should be possible to add the same user to another tenant without contacting Optimizely Support.
over 2 years ago in PIM 1 Will not consider