Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Overlapping page name wrapping on Convert Page tool

Issue If you have long page names then the Page Selector on the Convert Page tool can show these as overlaid on the next item in the list. This is more pronounced if the item is nested further into the content tree. e.g. a third level item called ...
almost 2 years ago in Content Management / Content Manager 0

Unhide parts at the customer level

It is very easy to universally hide products in Opti Commerce. To unhide products for specific customers is painfully slow. I have over 160,000 parts. 50,000 of which are only for specific customers. Unhiding these parts is going to take me forever.
almost 2 years ago in Customized Commerce / Technical 0 Gathering interest

Order line minimums; Order minimums

Some of our customers are required to meet a dollar minimum per line and per order. This is common in our industry. Some of our competitors have a $15/line min and a $100/order min. In the case where only 1 line is purchased, the order min takes p...
almost 2 years ago in Customized Commerce / Technical 0 Gathering interest

Support for multiple location ids in Square payment gateway.

Hi Team, Square payment gateway has provision to provide support for multiple location under its profile. However, Optimizely is not sending location id into request body of CreatePayment Square payment API due to which when amount is captured it ...
almost 2 years ago in Configured Commerce / Orders & Payment 0 Investigating

Fallback and replacement language for blocks

Language handling in Optimizely is one of our usp's. When setting fallback and replacement language for pages we use the Tool - Language Settings. For blocks it's not possible to set fallback and replacement languages except for one and one block ...
almost 2 years ago in Content Management / Multi-language 1

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
almost 4 years ago in Commerce Analytics 0 Planned

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
almost 4 years ago in Commerce Analytics 0 Gathering interest

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
almost 4 years ago in Commerce Analytics 0 Gathering interest

Move application log storage from InsiteCommerce database to a different log storage or dedicated logging application

For two reasons mainly- Application logs in the same database is causing performance issues.- It is hard to search something in log and it is too slow.
about 4 years ago in Configured Commerce / Technical 0 Planned

Bulk upload of attribute values

There is not a straightforward means of bulk updating product data. My expectation would be to download all the products and attributes in a category and then be able to perform a bulk update. I'd love to just be able to download my entire product...
about 2 years ago in PIM 2 Already exists