Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Videos

Instead of showing videos at bottom of PDP page in the tabs, allow videos to be included in the image area at top of page. One of your customer also asked to be able to see multiple images and videos in the product listing page. This could be a ni...
over 3 years ago in Configured Commerce / Catalog & Assets 0 Gathering interest

Re-Activation Account Email Job

The feature would be a Job Postprocessor that would allow a customer to automatically send out account activation reminders for accounts with the email status of EmailNotSent. The job would require very little configuration on the end users part a...
almost 2 years ago in Configured Commerce / Integration 1 Gathering interest

Make Lists toggle on/off

I suggest that the Lists feature be able to toggle on/off, just like other features like budgets, user management, and quotes.
almost 2 years ago in Configured Commerce / Self-Service 5 Gathering interest

Allow Related Product construct to support Wholegoods to Parts bi-directional relationship

When customers want to be able to sell whole goods and their corresponding parts on the website, there isn't a clear way to identify to build the experience. Example: Someone looking at a whole good PDP can view 'Compatible Parts' in a carousel/ta...
almost 2 years ago in Configured Commerce / Catalog & Assets 5 Gathering interest

Grammarly Plug-in for Rich Content Editors

There are a few non-English speaking content editors on the client team that are expressing interest in having a Grammarly plug-in built into the editor to avoid copy/paste!
almost 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

Allow Search Redirects to go to External sites

We would like to be able to take customer search terms (ex: jobs, careers) to go to an external job listing site. Currently Opti only allows you to direct searches within the existing platform, so that a workaround causes the user to make multiple...
about 2 years ago in Configured Commerce / Search 1 Gathering interest

Sales Manager role needs to easily see RFQ's that are pending for their team

The sales manager role has the potential to be an awesome feature. The problem is currently the sales manager has to toggle between customer accounts. A real world example. We have a sales director. She has one global account manager that reports ...
about 2 years ago in Customized Commerce / Customer Services 0 Gathering interest

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
about 4 years ago in Commerce Analytics 0 Gathering interest

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
about 4 years ago in Commerce Analytics 0 Gathering interest

Budget Management Updating

Several of our customers have a minimum spend that they are contractually obligated to meet each month. Budget Management should allow alerting of the Administrator if the buyer is not on track to meet the monthly spend. The buyers at many of our ...
about 2 years ago in Customized Commerce / Customer Services 1 Gathering interest