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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Orders & Payment

Showing 25

Option to Preventing Users from Adding More to Cart Than Available for Discontinued Items

We would like to implement a restriction to prevent users from adding more items to their cart than the available stock for discontinued items. Specifically, when an item is discontinued, users should not be able to add more units than are availab...
7 days ago in Configured Commerce / Orders & Payment 1 Gathering interest

Order Approval - Sort By Ship To/Pick Up

Change the sort by Ship To/Pick Up on the Order Approval page to Company Name. The current sort order for Ship To/Pick Up is by the Customer Sequence, which causes confusion since Customer Sequence is not a data element end users are familiar with...
3 months ago in Configured Commerce / Orders & Payment 2 Gathering interest

Order Upload - Add handling of duplicate part number prior to upload

Order upload can use any of the following as the "Item Number" in the file. However, not all of these are guaranteed to be unique. When there is a duplicate ManufactureItem number, for example, Opti just picks the first one and adds it to the Cart...
7 months ago in Configured Commerce / Orders & Payment 1 Investigating

Pending Orders - Popup message to not remove an approver or change the Buyer role if there is an order pending

Pending Orders - Popup message to not remove an approver or change the Buyer role if there is an order pending. The order is stuck in limbo when this happens.
3 months ago in Configured Commerce / Orders & Payment 1 Investigating

Stored card orders or subscription orders are not supported in cloud applications without user interaction

This is reference to #1535075. We are looking for the solution: It is regarding the issue we are currently facing on the Customer project, where recurring or subscription orders (credit card payments) are failing. According to the response provide...
4 months ago in Configured Commerce / Orders & Payment 0

Reject an Order

If a Buyer1 places an order, it kicks off to the Approver to approve the order. What if the Approver wants to reject the order for some reason? There needs to be a way to reject and add comments.
about 4 years ago in Configured Commerce / Orders & Payment 1 Gathering interest

Cart History Status Option for PunchOut

When the status is "PunchOutOrderRequest", the only option is to "Resubmit to ERP". However, if the orders we called in/manually submitted to the ERP, I can attached the ERP Number to the "ERP Order Number" input but can't update the status. There...
7 months ago in Configured Commerce / Orders & Payment 1 Investigating

Spire > Extend BillToModel with vatNumber

Please add the vatNumber field to the BillToModel so that we can use it on our custom CustomerSettings page. Right now we have Q&D fix for this with a CustomProperty which clutters our Customer entity object
about 2 years ago in Configured Commerce / Orders & Payment 1 Investigating

Ability to add column of placed by username and filter, on order history page in admin panel

Problem: In the admin panel, if you navigate to sales section and go to the cart history page, you can add several columns to see that particular data in the table. One of these is the placed by username column and a filter for the same on top.If ...
about 2 years ago in Configured Commerce / Orders & Payment 2 Gathering interest

RFQ Notifications Sent to the User instead of Ship To/Bill To Contact

It makes no sense for a buyer to submit an RFQ to our business and then have our reply sent to the email address on file for the Bill To or Ship To. Each Bill To or Ship To will likely have more than one buyer supporting it. In many cases the cont...
about 2 years ago in Configured Commerce / Orders & Payment 1 Gathering interest