Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Gathering interest
Product Configured Commerce
Categories Orders & Payment
Created by Guest
Created on Nov 29, 2022

RELATED FEEDBACK

RFQ Notifications Sent to the User instead of Ship To/Bill To Contact

It makes no sense for a buyer to submit an RFQ to our business and then have our reply sent to the email address on file for the Bill To or Ship To. Each Bill To or Ship To will likely have more than one buyer supporting it. In many cases the contact for the Bill To is the Accounts Receivable of a business. The Ship To email is typically an email for the operations site lead, to inform them of incoming products.

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  • Optimizely
    Sara Winter
    Reply
    |     Jan 4, 2023

    Thank you for submitting this request! We have added this item to our backlog for future consideration and prioritization.

    When we are able to pick up this enhancement we would be looking to make it configurable vs changing the existing behavior so as to cover more business needs like yours.