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  1. Control Panel Scheduler Must take Time Changes into account without re-scheduling jobs twice a year.

    3 votes

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    New  ·  1 comment  ·  Configured Commerce  ·  Admin →
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    Mathieu Chartrand shared this idea  · 

  2. Add the ability to grant impersonate permissions to custom roles

    5 votes

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    3 comments  ·  Configured Commerce  ·  Admin →
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    Mathieu Chartrand supported this idea  · 
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    Mathieu Chartrand commented  · 

    That's great news. Do you have an high level timeline when it will be available ?

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    Mathieu Chartrand commented  · 

    Customer service representatives (CSRs) often receive calls from users experiencing issues with the ordering portal. Having the ability to log in on their behalf and see what they see can be extremely helpful. It's a feature commonly available in help desk software.

    We currently have a custom role for CSRs, built using the Application Dictionary. To ensure this role fully aligns with our client's business needs, we would like to enable the impersonation feature for users assigned to it. At the moment, this feature is hardcoded to only 2–3 specific roles in the base code.