Settings and activity
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2 votes
Our development team is currently working on this item, and it’s likely to be added to the roadmap soon - pending any technical challenges
Mathieu Chartrand supported this idea ·
An error occurred while saving the comment An error occurred while saving the comment Mathieu Chartrand commented
Customer service representatives (CSRs) often receive calls from users experiencing issues with the ordering portal. Having the ability to log in on their behalf and see what they see can be extremely helpful. It's a feature commonly available in help desk software.
We currently have a custom role for CSRs, built using the Application Dictionary. To ensure this role fully aligns with our client's business needs, we would like to enable the impersonation feature for users assigned to it. At the moment, this feature is hardcoded to only 2–3 specific roles in the base code.
That's great news. Do you have an high level timeline when it will be available ?