Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Edit Campaign Templates

Today, there is no way to edit an existing campaign template. Instead, you must create a new template and deactivate the old one. It's a lot of manual admin work, especially if you have a complex setup and need to make a small change.
over 1 year ago in Content Marketing 2 Shipped

Add description to archived experiment

Vodafone Ziggo - We visit our archived experiments often, and it is difficult to understand why certain experiments were built. in order to find out, you have to go into results and edit the experiment, and do some research. It would be helpful if...
over 1 year ago in Web Experimentation / Other 1 Shipped

Global Search Improvements - Archived Indicator/Filter/Hide

From Global Search, it's currently impossible to tell whether a task or campaign is archived or not. I typically only want to see non-archived work when I'm searching, so it would be great to allow for either a filter or at least an indicator on t...
over 1 year ago in Content Marketing / Miscellaneous 1 Shipped

Open Related Object in New Tab from Work Request

We need to be able to right click on a task within a work request (via the related tab) and open the task in a new window. At the moment, the task opens in the same tab, so you lose the backlog view when you open the task.
over 1 year ago in Content Marketing / Requests 0 Shipped

Industry-leading AI-driven site search

The next generation of search is about AI-powered search. In the past, text entered in a search box produced similar results for most users. Now, developments in AI have made it possible to produce more-relevant results that are adjusted in real t...
over 1 year ago in Optimizely Graph 0 Shipped

Automatically Refresh Request Page

I am part of a routing rule for work requests, and when a work request comes through I receive a notification for it. However, if I am already in the requests area and the board is filtered to the request I receive, this does not update automatica...
over 1 year ago in Content Marketing / Requests 1 Shipped

Emoji Reactions for Comments

PLEASE enable emoji reactions in comments! I work with freelancers and we need to be able to confirm/approve due dates and respond to each other easily, which we cannot do if we have to type out every single response or simple confirmation/acknowl...
over 1 year ago in Content Marketing / Miscellaneous 1 Shipped

'At Risk' Status for Tasks

It would be great to be able to find tasks that have overdue steps, but the overarching task due date has not yet passed. These tasks would be considered "at risk" just like campaigns are today.
over 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Shipped

Global Search Improvements - Search Fields

We would like to be able to search based on more fields (text, labels, etc.) in order to return better data sets.
over 1 year ago in Content Marketing / Miscellaneous 1 Shipped

Archive DAM/Library Assets

We would like the ability to archive assets in the DAM in addition to the delete functionality available today. Delete is a very permanent action, but there are times when we need to remove access to an asset, but keep it for either historical dat...
over 1 year ago in Content Marketing / DAM/Library 0 Shipped