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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Shipped
Categories Requests
Created by Guest
Created on Sep 27, 2022

Automatically Refresh Request Page

I am part of a routing rule for work requests, and when a work request comes through I receive a notification for it. However, if I am already in the requests area and the board is filtered to the request I receive, this does not update automatically and I have to refresh the page to see that new request at the top

  • Optimizely
    Brittany Hall
    May 3, 2023

    We've recently released a banner on the work request page to inform users the moment a new request comes in. That banner includes an option to refresh the page, and should make it much easier to keep up with submissions in real-time! We opted not to force the refresh in case users were actively working on a request (leaving a comment, editing fields, etc.) so you'll never lose your spot.