Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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SynchronizingRolesSecurityEntityProvider is slow when tblSynchedUser has many users

We are using an external identity provider for sign in for users on our site using OpenID Connect. When the user has successfully logged in, we sync the role claims via the ISynchronizingUserService like stated in the documentation(https://docs.de...
12 months ago in Content Management / Roles and Security 0

Allow access to Sustainability reporting

Microsoft provides facilities to insight and measurement of sustainability metrics which are available from the platform, as part of sustainability efforts it would be good to have the option to have access to this (a little like appinsights), to ...
almost 1 year ago in DXP Cloud Platform / Telemetry 0 Future consideration

Provide a better editor for "custom javascript conditions" for the audience builder.

Hi! As an Optimizely editor, I would like to have a better developer experience when using the "custom javascript condition" when building an audience. Not only is the editor showing plain text while it could be an editor such as is presented when...
over 2 years ago in Web Experimentation / Developer Experience 4 Future consideration

Add "create copy" option to field functions

By having the option to create a copy of given field functions via a dedicated button, the risk of adding syntax errors when manually copy/paste exiting field functions gets reduced.
almost 4 years ago in Campaign 0 Planned

Global holdout group

The ability to set up hold-out groups, which would allow users to separate a percentage of their user base and exclude them from any experiments or feature launches. This feature would enable users to assess the long-term impact of all cumulative ...
over 1 year ago in Web Experimentation / Project / Account Configuration / Settings  / Targeting 0 Future consideration

Additional Brand Information

Currently the PIM really only supports brand name. Enhance the product to be able to provide all the other brand information for commerce - such as assigning a Brand Asset (Image), Page Title, Meta Description, Featured Asset (Featured Brand Image...
about 3 years ago in PIM 2 Gathering interest

Two-Factor Authentication (2FA)

As a CTO I would like to have support for two factor authentication during login to the admin interface to increase security for a business critical system.
over 2 years ago in Customized Commerce / Roles and Security 1 Planned

Debugger for events not triggering

Make it easier to understand if an event would not trigger in an experiment, for example by Implementing a debugger tool when editing a variation, showing if specific elements/events that are supposed to be tracked for the experiment, would not tr...
8 months ago in Web Experimentation / QA 0

Report "Form template" is lacking date range

I would like to be able to see usage of different brief templates for a selected time span. Other reports have functionality for choosing time span.
about 1 year ago in Content Marketing / Analytics 0

Ability to Touch Email Template Code

Our emails do not rendering properly when users have Dark Mode enabled on their devices. We’re seeing this on Outlook desktop, Outlook web, and the Gmail app. See example of what dark mode users see. We'd like to be able to implement code directly...
about 1 year ago in Campaign 1 Will not implement