Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

We are pleased to announce that beginning on Tuesday, March 25th, we are launching a new feedback experience for our customers!

The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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When copy/pasting a page in the page tree, the copy should be a draft, not published.

As an editor, I often want to copy a page to crate a new one and base new content on the original. When pasting the page in the page tree, it gets published, so I have two copies with the same content. Instead I want the copy to be a draft that I ...
almost 4 years ago in Content Management / Editing 2 Investigating

"Publish Page and Blocks" should publish page and all associated unpublished content items

Freelancers add images to the site as unpublished. Then those images are put on pages by editors. They need to be able to publish the the page and all media assets used by that page. The easiest would be that also Media Assets would be included in...
almost 4 years ago in Content Management / Editing 2 Investigating

Allow developers to directly access databases in lower level environments

As a developer, allowing direct database access to lower level environments, such as integration, to troubleshoot issues or run queries to confirm schema/validate data. Direct access allows developers to do this quickly and efficiently, as the cur...
9 months ago in DXP Cloud Platform / Data management 2 Investigating

Ability to select best bets content using language+region

We currently have our content created on a language+region basis (e.g. sv-se, fi-fi, de-de, es-mx, etc.) and we currently noticed that Optimizely won't let us select content for best bets section--button is greyed out. e.g. Attached an image tryin...
almost 3 years ago in Content Management 1 Investigating

Segmenting more than one attribute at a time

For releasing features / targeting users to be part of an experiment it is very straight forward to target specific attributes As optimizely gives you the ability to apply various different filtering mechanisms.. e.g. below, above, contains, does ...
over 3 years ago in Experimentation Analytics 0 Investigating

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
almost 3 years ago in Product Recommendations / Email Personalization 2 Investigating

Results pulled via API are frequently multiple days stale.

This leads to us having to make multiple request per experiment in order to get up-to-date data. Various ideas to resolve: Allow users to prime a test's results Call a webhook when results are ready Optimize performance of the results query
almost 2 years ago in Experimentation Analytics / APIs 0 Investigating

As an editor, I'd like navigate to page associated to "For this Page" asset folder

When editing a content object located in "For this X" asset folder I would like to find/navigate to the X content. This can be solved by adding a link in the "For this X" breadcrumb.
over 2 years ago in Content Management / Asset Management 4 Investigating

Object Custom Statuses

We would like to be able to set custom statuses for work requests and tasks in particular. We would like to be able to indicate things like "in design" or "awaiting feedback" to make it clear to collaborators where we are in the process. (Not all ...
over 2 years ago in Content Marketing / Tasks, Campaigns, and Events 1 Investigating

Episerver Google Analytics - Batch Requests

We have been working through a Google Analytics issue with Episerver (This is Issue #614744). Our problem is that the Google Analytics Widget does not return any data when we have a large number of hostnames configured for the system. These hostna...
almost 4 years ago in Content Management / Technical 0 Investigating