Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Product Recommendations

Showing 38

Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
almost 2 years ago in Product Recommendations / Technical 0 Investigating

Manually adding products to email

I wanted to manually select 8 items and insert them into an email. First I had to use a filter and select exact match on the 8 products. I matched by name. After achieving my goal of creating the Product Set, I was unable to finish my project beca...
12 months ago in Product Recommendations / Email Personalization 0

Feature Request - CAPTCHA for User Account Creation Workflow

Hello Team, We have recently observed a significant increase in unwanted user accounts being created on our production site, Beauty School Store (https://beautyschoolstore.com/). we need to stop this in some way by adding a CAPTCHA in the user acc...
about 1 year ago in Product Recommendations / Technical 0

Allow ad hoc product feed import

If there are critical changes in my product information, I want to be able to trigger a feed import manually, so the correct data is used in recommendations.
about 2 years ago in Product Recommendations / Portal 0

Dynamic campaign criteria

When creating campaigns in product recommendations, it would be great to have dynamic value capabilities. For example, if I have multiple brands on my website and I want the first product being recommended to match the brand of the sku that the us...
over 3 years ago in Product Recommendations / Technical 3 Future consideration

'All' Dropdown option in currency filter

As a customer, in the Personalization Portal reporting section, I want to be able to select all currencies, so that I can see their combined revenue. At present, if a customer has multiple currencies in one portal, they are unable to see a combine...
about 1 year ago in Product Recommendations 0

Show users the number of products that match an expression

Issue It's a recurring problem in our system that users configure (either intentionally or by mistake) an expression that excludes most (sometimes even all or almost all) products in the catalog. This causes performance issues, because the system ...
over 1 year ago in Product Recommendations / Portal 0

AB test naming - instead of selecting a date range, having the ability to name the test

Being able to give a name to an A/B test. Currently, it's only possible to select a date range in the AB tests tab (to search for previous test results).
over 4 years ago in Product Recommendations / Experimentation / Portal 1 Investigating

Basket value for Email Triggers

For email triggers, as well as having basket ID, we would like to have the basket value too, so that we can offer discounts to customers who have abandoned their baskets that are over a certain value.
over 1 year ago in Product Recommendations / Email Personalization 0

Rest API for Product Feed

Devs and customers request an API method to post product feeds vs relying on us to upload them through schedule job
over 1 year ago in Product Recommendations 0