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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.


Product Recommendations

Showing 33 of 1562

Show users the number of products that match an expression

Issue It's a recurring problem in our system that users configure (either intentionally or by mistake) an expression that excludes most (sometimes even all or almost all) products in the catalog. This causes performance issues, because the system ...
10 months ago in Product Recommendations / Portal 0

Basket value for Email Triggers

For email triggers, as well as having basket ID, we would like to have the basket value too, so that we can offer discounts to customers who have abandoned their baskets that are over a certain value.

Rest API for Product Feed

Devs and customers request an API method to post product feeds vs relying on us to upload them through schedule job
12 months ago in Product Recommendations 0

Dynamic campaign criteria

When creating campaigns in product recommendations, it would be great to have dynamic value capabilities. For example, if I have multiple brands on my website and I want the first product being recommended to match the brand of the sku that the us...
almost 3 years ago in Product Recommendations / Technical 3 Future consideration

Boost recommendations on certain parameters/metadata

The ability to boost recommendations on certain parameters/metadata, i.e. to be able to multiply the ranking score of recommendations based on specified parameters/metadata from the product catalogue. Have weighting scores to drive recs, e.g. givi...
about 1 year ago in Product Recommendations 0

Permissions Structure

As a security administrator, I need to be able to assign a support role that has production rights only, but no rights to pre-production environments. This is to keep in line with PCI DSS requirements for separation of duties whereby developers do...
about 1 year ago in Product Recommendations / Technical 0

AB test naming - instead of selecting a date range, having the ability to name the test

Being able to give a name to an A/B test. Currently, it's only possible to select a date range in the AB tests tab (to search for previous test results).
almost 4 years ago in Product Recommendations / Experimentation / Portal 1 Investigating

Export all data

Export All data Customers should have the option to export all raw data from the time period they have defined. The only way to do this atm is to hit the Export CSV button from each reporting tab. This is a tedious process. A single export all but...
over 1 year ago in Product Recommendations / Analytics / Portal 0

Exclude product sets

Exclusion tab which allows clients to exclude a set of products from all or specific widgets atm, the only way to exclude products from all widgets is for the client to send us a list of products to be manually excluded, or for customers to mark p...
over 1 year ago in Product Recommendations / Portal 0

Integrate Product Recs with Experimentation

Seamless integration with all other products. I think this is the most important thing for product recommendations. Having a robust integration with all products should be the main focus, as it will allow for much easier cross-sell opportunities...
over 1 year ago in Product Recommendations / Experimentation 0