Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Analytics of social media posts

Would be great to be able to capture analytics on social media posts similar to Hootsuite.
12 months ago in Content Marketing / Analytics 0 Future consideration

Supporting Custom Javascript or some inbuilt functions in the Audience Builder

We would like to be able to perform some minimal data manipulation before matching when creating audiences. Either supporting custom javascript in Audience Builder in the Full Stack version, or accommodating common Javascript or optimizely custom ...
almost 3 years ago in Feature Experimentation / SDKs & Agent 0 Future consideration

Sync Adobe and CMP Comments/Edits

When we upload or download a PDF with sticky notes to (or from) Welcome, it wipes out all the sticky notes. Is there a way to upload/download of PDFs with edits or comments or sticky notes where those comments don't get wiped out?
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Filter active audiences on GET Audiences API & Remove an audience

Hi! As an Optimizely editor, it would be nice to be able to remove an audience. Archiving is not enough, as archived audiences are also returned in the GET Audiences API (see https://library.optimizely.com/docs/api/app/v2/index.html#operation/list...
almost 3 years ago in Web Experimentation / APIs 4 Future consideration

Disable loading on-page editing when it's not being used

If you are editing a page through the all-properties view the on-page editing view is still loading in the background. This is unnecessary, especially when considering the on-page editing view reloads again as you manually switch to that view. (on...
almost 2 years ago in Content Management / Testing and Optimization 0 Future consideration

More Intuitive New Version Button

We rely heavily on versions when working on assets, but we often run into issues when users accidentally use the "+ Add Content" button, creating a new piece of content within the task, thus breaking the version history for that asset. Subsequentl...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 1 Future consideration

New workflow button needed

Need a button that allows "Approved with changes"
almost 2 years ago in Content Marketing / Settings + Configuration / Tasks, Campaigns, and Events 0 Future consideration

Ability to add Watchers to Routing Rules

When definining Routing Rules, it would be great to have the ability to add Watchers for the rule (similar to the "Notification Recipient"). This use case is needed when the watcher is not actively involved in the work request, but should be autom...
almost 2 years ago in Content Marketing / Settings + Configuration 2 Future consideration

Add parent Camapign ID to Download as CSV file

Function in multiple locations e.ga Plan view
almost 2 years ago in Content Marketing / Plan 0 Future consideration

Annotate on Brief Templates

We would like the ability to annotate on brief templates in order to better facilitate collaboration. There are times when we don't actually want to change any values, but to have a discussion about them instead. The comments space is not ideal be...
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration