Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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More Intuitive New Version Button

We rely heavily on versions when working on assets, but we often run into issues when users accidentally use the "+ Add Content" button, creating a new piece of content within the task, thus breaking the version history for that asset. Subsequentl...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 1 Future consideration

Supporting Custom Javascript or some inbuilt functions in the Audience Builder

We would like to be able to perform some minimal data manipulation before matching when creating audiences. Either supporting custom javascript in Audience Builder in the Full Stack version, or accommodating common Javascript or optimizely custom ...
almost 3 years ago in Feature Experimentation / SDKs & Agent 0 Future consideration

Filter active audiences on GET Audiences API & Remove an audience

Hi! As an Optimizely editor, it would be nice to be able to remove an audience. Archiving is not enough, as archived audiences are also returned in the GET Audiences API (see https://library.optimizely.com/docs/api/app/v2/index.html#operation/list...
almost 3 years ago in Web Experimentation / APIs 4 Future consideration

New workflow button needed

Need a button that allows "Approved with changes"
almost 2 years ago in Content Marketing / Settings + Configuration / Tasks, Campaigns, and Events 0 Future consideration

Ability to add Watchers to Routing Rules

When definining Routing Rules, it would be great to have the ability to add Watchers for the rule (similar to the "Notification Recipient"). This use case is needed when the watcher is not actively involved in the work request, but should be autom...
almost 2 years ago in Content Marketing / Settings + Configuration 2 Future consideration

Calendar integration for Events

When creating an Event in the CMP, it would be cool to sync the event to a calendar such as Outlook GoogleCal or iCal. In the future, I wonder if it would be possible to invite guests to an event and include an agenda, although that can be handled...
almost 2 years ago in Content Marketing / Integrations 0 Future consideration

Add parent Camapign ID to Download as CSV file

Function in multiple locations e.ga Plan view
almost 2 years ago in Content Marketing / Plan 0 Future consideration

Provide an audit trail for the "Export Database" feature

Can we introduce a way to view by who and when a database bacpac was exported from Paasportal? We might have PII in our CMS database and require an audit trail in case of breaches.
12 months ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

Additional Template Logic Available

In my form, I have a multi-select dropdown and based on whether the requester has "included" one of the selections or not included that selection, determines whether one field should be showing next or another field should be showing next. Specifi...
almost 2 years ago in Content Marketing / Settings + Configuration 1 Future consideration

Annotate on Brief Templates

We would like the ability to annotate on brief templates in order to better facilitate collaboration. There are times when we don't actually want to change any values, but to have a discussion about them instead. The comments space is not ideal be...
almost 3 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration