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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Future consideration
Created by Guest
Created on Mar 31, 2023

Ability to add Watchers to Routing Rules

When definining Routing Rules, it would be great to have the ability to add Watchers for the rule (similar to the "Notification Recipient"). This use case is needed when the watcher is not actively involved in the work request, but should be automatically be given visibility (e.g. Global / Regional Head of marketing for the requests submited from their business unit or countries in scope)

  • Guest
    Jan 22, 2024

    Was about to create a new request for this, and instead upvoted this. It'd be super useful to add watchers based on dropdown selections in the work request form.

  • Optimizely
    Brittany Hall
    Mar 31, 2023

    Thank you for the feedback! I think this would be a great addition for further extending our routing rules. We just recently released the ability to set priority as part of routing rules and don't currently have additional work planned, but we'll keep this in mind when we revisit.