Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Data Platform App

Showing 56 of 1571

Provide admins with the ability to hide fields from Marketers view in Segments.

Our business does not populate all of the available fields within the ODP platform with data and therefore when a marketer is building a segment they have to scroll through multiple options of fields that can not be used. We would like a way to Hi...
over 1 year ago in Data Platform App 0

Customer Profile to have details of event on history log

Usually, when presenting ODP to clients, the Customers section gets a wow, especially when they see the History logs. However, what the clients didn't see during quick presentations is usually, the history log does not tell the detail of the event...
17 days ago in Data Platform App 0

ODP to expose Segments through GraphQL or other api

Currently we can only access Real-time Segments. We have requirements that go beyond 28 days and would like to personalise on normal segments.
about 1 month ago in Data Platform App 0 Future consideration

Ability to apply behaviours and filters in Real Time Segments

We would really like to be able to apply behaviours and filters in Real Time Segments, could this be considered for the ODP roadmap
5 months ago in Data Platform App 0

Allow customers to access security and audit logs

ODP has implemented Splunk SIEM and completed the onboarding of AWS Cloudtrail logs. However, customers do not have direct access to these logs. ODP is the only person who has visibility into these logs and we are dependent on them to notify us of...
6 months ago in Data Platform App 0 Future consideration

Rearrange abandon cart touchpoints

I should be able to rearrange my abandon cart touchpoints without having to delete or pause touchpoints or start an entirely new campaign. I have an MMS touchpoint i want to move from the last position to the second touchpoint and i cant do it.
7 months ago in Data Platform App 0

Regular Expressions (regex) audience conditions

Right now you can select is, contains, any value, no value as conditions, but we'd like the option to have a regular expression condition for the more complex audiences. We have similar conditions in other platforms (like Optimizely CMS), but can'...
8 months ago in Data Platform App 0

Hide fields

Some fields do not need to show up on a report or list (anymore) and it's hard to remove them (by contacting optimizely). If at all possible, it would be nice to hide them, so you can't select them from the UI anymore, when you want to keep the da...
8 months ago in Data Platform App 0

Ability to export all fields

When exporting customers, we'd love the option to export all fields, including identifiers. Right now, fields like "Image URL" and identifiers are not exposed in the export
11 months ago in Data Platform App 0

General Activity Log Enhancements

Activity Log For jobs that completed successfully set the activity to Completed (rather than Running). It's confusing when it says running when the activity is complete. Add a search option to the activity log so that users can search for things l...
11 months ago in Data Platform App 0