Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Default to Grid View on Content Tab

We would like to default the grid view instead of the detail view within the content tab. This will improve the layout of thumbnail image, its readability and most importantly the status of asset approval (pending changes, approved etc.)
about 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Disable/Reorder Tabs in a Task

We would like to disable/reorder selected tabs. For example, the publishing tab is not one most users would need to see, and having the ability to disable/reorder it would bring a better UX.
about 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Sort Comments in Proofing & Versioning

The only way to view comments is chronologically as they were added rather than being able to sort them by page, or by commenter. When multiple people have commented it means the list of comments jumps from one page to another without any kind of ...
about 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Clarify Step Assignment Notification

The email that goes out when someone is assigned to a step says, "You are assigned to [step], and it requires your action." This is often misleading as the step due date is in the future and others have work to do first. I think the wording should...
about 2 years ago in Content Marketing / Notifications 0 Future consideration

Create Analytics Cookie with Options for Secure or SameSite Specified

Our dev team uses SameSite attributes on some cookies. We'd like the ability to specify this attribute for our site without requiring our dev team to add it after publication through the platform.
about 2 years ago in Content Marketing / Analytics 0 Future consideration

Notification listeners - send data to analytics reporting only experiment decision data, NOT everyone that was evaluated for the flag.

(SDK 4.0) Considering an experiment which is set on top of a flag with only % of traffic being assign to it, the 'leftovers' (users not assigned) receive the same control experience as assigned in expriment (flag/variant = Off). Because of this, w...
about 2 years ago in Feature Experimentation 0 Future consideration

Flag Deactivated Users

If User X leaves the company, an admin then removes the license for User X what happens to those campaigns, tasks or events? Today, when a license is deleted from Welcome, that user is not searchable anymore in the filters – how do I find their ta...
about 2 years ago in Content Marketing 0 Future consideration

Set correct time zone at provisioning of environments

Currently it's needed a separate issue to set time zone for servers correctly which take additional time for everyone. I've had this issue in a few DXP projects now. More efficient to add this as a mandatory onboarding question when setting up DXP...
about 2 years ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration

If/Then Field Completion

We have a number of fields where we want to include an "other" option, then have users fill in a text field with the information that's required. For example - we have a field with office addresses in it. A user can either select one of those addr...
about 2 years ago in Content Marketing / Settings + Configuration 0 Future consideration

Ability to See Someone Typing in Comments

It would be great we could see that someone is commenting on a task or work request eg. ”James is typing... (jumping dots).” We often have multiple people working in tasks or requests at the same time, and we leave comments that just go right by e...
about 2 years ago in Content Marketing / Miscellaneous 0 Future consideration