Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Unhide parts at the customer level

It is very easy to universally hide products in Opti Commerce. To unhide products for specific customers is painfully slow. I have over 160,000 parts. 50,000 of which are only for specific customers. Unhiding these parts is going to take me forever.
over 1 year ago in Customized Commerce / Technical 0 Gathering interest

Order line minimums; Order minimums

Some of our customers are required to meet a dollar minimum per line and per order. This is common in our industry. Some of our competitors have a $15/line min and a $100/order min. In the case where only 1 line is purchased, the order min takes p...
over 1 year ago in Customized Commerce / Technical 0 Gathering interest

Make Asset Group names selectable from dropdown

As a Commerce content editor I would like to select the asset group names from a drowdown list of preconfigured names, rather than having to remember to write the right group names every time I add a new asset to a piece of Commerce content. It co...
over 1 year ago in Customized Commerce / Catalogs 0 Gathering interest

Export option for Order and Invoice History

Customer would like to be able to export order history and invoice history into an excel spreadsheet
over 1 year ago in Configured Commerce / Self-Service 1 Gathering interest

RFQ's based on product data

Currently, RFQ's are set up at the product level. It is either on or off. I would like the ability to require RFQ's based on certain characteristics. As an example, I may not have pricing set up for a specific product/customer relationship. Perhap...
over 1 year ago in Customized Commerce / Technical 1 Gathering interest

Ability to Import Products in Promotions

There needs to be the ability to import SKU's tied to a promotion. I just set up a promotion with 52 SKU's and next I have one with order 100 SKU's. It is so much unnecessary time spent copying and pasting when there should be an import feature.
over 1 year ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Ability to Change Qty on Order Review

Currently if you are on the final page of checkout and want to change a quantity last minute, you have to go all the way back to the cart. You should be able to edit your quantity on this last page of checkout without having to go backwards.
over 1 year ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

RMA Destination Email

Currently you can only have one email address for the RMA Destination Email. We have 28 locations. It would be nice if you could build rules saying depending on which branch the customer selects, the email then goes to that branches email address....
over 1 year ago in Configured Commerce / CMS, Spire & Mobius 1 Gathering interest

BOGO promotions

We have a requirement on promotions from client, it is not possible to configure it OOTB so requesting you to provide provision to customize the same OOTB. Support ticket raised: https://support.optimizely.com/hc/en-us/requests/1045950 Requirement...
over 1 year ago in Configured Commerce / Marketing & Promotions 1 Gathering interest

Ability to add column of placed by username and filter, on order history page in admin panel

Problem: In the admin panel, if you navigate to sales section and go to the cart history page, you can add several columns to see that particular data in the table. One of these is the placed by username column and a filter for the same on top.If ...
over 1 year ago in Configured Commerce / Orders & Payment 2 Gathering interest