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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Product Recommendations

Showing 36 of 1639

Repurchase Algorithm Needed!

Please add an algorithm that allows Optimizely to predict repurchase behavior. For example, if a customer typically purchases a specific sku every 4 weeks, we wouldn’t want to recommend that sku again if they just purchased it yesterday (this is h...
4 days ago in Product Recommendations / Technical 0

Feed failure notifications

Please add product feed failure notifications to the roadmap. We had an instance where our product feed had been failing repeatedly and we did not know until we happened to log in to the UI and notice that it had been failing for weeks. Please set...
about 1 month ago in Product Recommendations / Portal 0

Notification when recommendation impressions stop

Please add a notification feature so that when impressions suddenly stop on a product recommendations widget we get a notification so we can troubleshoot instantly.
about 1 month ago in Product Recommendations / Portal 0

Back In Stock Trigger

an OMVP has asked about adding a "back in stock" trigger functionality to email/trigger messages. The trigger would work something like: User first browses product on site which is out of stock A day or sometime later the product is now back in st...

Status and potential error log for Recommendation feed parser

The products list is fetched by the Product Recommendations engine and parsed. This parsing may fail, but there is no way to check this from the portal without contacting support (who also have no easy way of checking if there is an error). This w...
about 2 years ago in Product Recommendations / Technical 2 Already exists

Allow experimentation for email trigger campaigns

As a marketer I want to test different triggers and different prioritization against each other and get reports about scenario A and B. For this I'd like to set up an independet set of triggers (set B) with prioritisations and select a %, a set of...
over 3 years ago in Product Recommendations / Email Personalization / Experimentation 0 Future consideration

HSTS on the root domain

We are experiencing some redirection issues we have no control over as they are done in the root domain. http://oldsite.com redirects to https://www.oldsite.com then finally to https://www.newsite.com The redirection should be as follows: http://o...
over 1 year ago in Product Recommendations / Technical 4

Additional UWG7 compliant strategies needed (DACH Market)

In Germany there is a law allowing targeted marketing to active customers under specific constraints, regulated by law (UWG §7). These come with a wide recipient base, because no newsletter opt-in is needed an offer a high value business case. Def...
about 2 years ago in Product Recommendations / Email Personalization 2 Investigating

Reporting API

One customer would like to be able to automatically retrieve data from the backend via an interface.They have asked us to provide them with the necessary API documentation. Currently there is apparently only the manual CSV export (attachment).Howe...
over 3 years ago in Product Recommendations / Analytics 0 Already exists

Web/Console user permissions

Currently, we are using Insite 5.1 and migrating to spire. There is a new requirement from the business to have a diversified user entitlements within the organization(so far identified about 50 different entitlements). After assessing the current...
4 months ago in Product Recommendations 1