Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Product Recommendations

Showing 31 of 1078

Include Description Display Option in Create New Page View

Currently, the "Description" display option is only visible when editing a page in Episerver/Optimizely CMS. It would be beneficial to extend this feature to the Create New Page view as well. Including the description display option during page cr...
14 days ago in Product Recommendations / Technical 0

Basket value for Email Triggers

For email triggers, as well as having basket ID, we would like to have the basket value too, so that we can offer discounts to customers who have abandoned their baskets that are over a certain value.
12 days ago in Product Recommendations / Email Personalization 0

Product Recs - ODP integration

Integrate Product Recs tracking data into ODP. Be able to use ODP functionality within Product Recs.
13 days ago in Product Recommendations 0

Generic Recommendations with 'Do Not Track' enabled

When a customer currently disables cookies or has enabled 'Do Not Track' online the personalization engine does not return any results to the website meaning an empty space is displayed. We would like generic recommendations to be returned to the ...
about 2 years ago in Product Recommendations / Technical 1 Future consideration

Status and potential error log for Recommendation feed parser

The products list is fetched by the Product Recommendations engine and parsed. This parsing may fail, but there is no way to check this from the portal without contacting support (who also have no easy way of checking if there is an error). This w...
12 months ago in Product Recommendations / Technical 1

HSTS on the root domain

We are experiencing some redirection issues we have no control over as they are done in the root domain. http://oldsite.com redirects to https://www.oldsite.com then finally to https://www.newsite.com The redirection should be as follows: http://o...
4 months ago in Product Recommendations / Technical 1

Images in email recommendations should look sharper

When the images for email recommendations are rendered, they are visibly pixelated. And even though it is a small black and white image (170x200), it still takes up 7 KB. I would like to see a more efficient compression that does not pixelate so m...
about 1 month ago in Product Recommendations / Email Personalization 0

Rest API for Product Feed

Devs and customers request an API method to post product feeds vs relying on us to upload them through schedule job
25 days ago in Product Recommendations 0

Ability to save various requests as drafts

It would be great to have the ability to save work requests in Draft status. Some of the forms are long and you might realize 1/2 way through that you are missing a required field . if you could save it and come back to it, you wouldn't lose your ...
4 months ago in Product Recommendations / Portal 2

Allow experimentation for email trigger campaigns

As a marketer I want to test different triggers and different prioritization against each other and get reports about scenario A and B. For this I'd like to set up an independet set of triggers (set B) with prioritisations and select a %, a set of...
over 2 years ago in Product Recommendations / Email Personalization / Experimentation 0 Future consideration