Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Portal

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Feed failure notifications

Please add product feed failure notifications to the roadmap. We had an instance where our product feed had been failing repeatedly and we did not know until we happened to log in to the UI and notice that it had been failing for weeks. Please set...
6 months ago in Product Recommendations / Portal 0

Notification when recommendation impressions stop

Please add a notification feature so that when impressions suddenly stop on a product recommendations widget we get a notification so we can troubleshoot instantly.
6 months ago in Product Recommendations / Portal 0

Ability to save various requests as drafts

It would be great to have the ability to save work requests in Draft status. Some of the forms are long and you might realize 1/2 way through that you are missing a required field . if you could save it and come back to it, you wouldn't lose your ...
over 1 year ago in Product Recommendations / Portal 4

Account switcher should stay on same page

We have many Personalization clients that have multiple accounts in Personalization Portal, to manage their different shops/country-&languages-sites. Unfortunately it has become a pain to make changes across multiple accounts with the new layo...
over 4 years ago in Product Recommendations / Portal 1 Planned

Ability for our customers to add and remove client users

Ability for our customers to add and remove client users. Atm if an employee leaves or joins, they will have to request for that person to be added or removed from the personalisation portal. This will either be carried out by the CSM, or the CSM ...
almost 2 years ago in Product Recommendations / Portal 0

Freedom to adjust algorithms for main widgets

Freedom to adjust algorithms for main widgets, with a dropdown style setup like with merchandising campaigns. This is something we have already discussed on calls before, but am not sure if there has been any movement on this since. I think this w...
almost 2 years ago in Product Recommendations / Portal 0 Planned

Allow ad hoc product feed import

If there are critical changes in my product information, I want to be able to trigger a feed import manually, so the correct data is used in recommendations.
about 2 years ago in Product Recommendations / Portal 0

Show users the number of products that match an expression

Issue It's a recurring problem in our system that users configure (either intentionally or by mistake) an expression that excludes most (sometimes even all or almost all) products in the catalog. This causes performance issues, because the system ...
over 1 year ago in Product Recommendations / Portal 0

AB test naming - instead of selecting a date range, having the ability to name the test

Being able to give a name to an A/B test. Currently, it's only possible to select a date range in the AB tests tab (to search for previous test results).
over 4 years ago in Product Recommendations / Experimentation / Portal 1 Investigating

Export all data

Export All data Customers should have the option to export all raw data from the time period they have defined. The only way to do this atm is to hit the Export CSV button from each reporting tab. This is a tedious process. A single export all but...
almost 2 years ago in Product Recommendations / Analytics / Portal 0