Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Content Marketing

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More robust text editor content option that isn't tied to an article

We often need to draft content within the platform (and don't have the ability to have a Word integration), but using the Article > text editor option requires us to publish somewhere vs. it being text that just gets pulled into a future design.
7 months ago in Content Marketing / Structured Content 0

Allow Deeper Nesting of Comments

The comment sections only allow for a single level of replies, which is causing confusion for our users. Say I leave a comment asking for review on a PDF. Someone else comments with their feedback, but I have a question about it. I can't reply dir...
over 1 year ago in Content Marketing / Notifications / Tasks, Campaigns, and Events 0 Future consideration

API to connect to our Getty account via Marketplace

To open up Optimizely Marketplace to our employees, we require the ability to connect directly to our Corporate Getty Account and also remove Adobe and Unsplash as available options. We have strict brand guidelines and employees are supposed to us...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

Import the keywords and description that come with purchased images to the DAM (exif metadata on the image file).

Our Designers have pointed out that they have more work to do to ensure that images are returned properly by Search when they import our Getty purchased images to Optimizely DAM. Another companies DAM that we use imports the image and its embedded...
over 1 year ago in Content Marketing / DAM/Library 0 Future consideration

Filter on 'Status' in User & Team view

You can filter on role but not on ex Status. Why? Should be possible to filter on more things than Role.
2 months ago in Content Marketing / Settings + Configuration 0

Ability to view the videos from public link in the library

We would like the ability to view the videos from the public link in the library instead of downloaded upon clicking.
12 months ago in Content Marketing / DAM/Library 0 Future consideration

Summarize Notifications

I get A LOT of notifications, and I do want to hear about everything in them, but it would be great if I could get a roll-up instead. Once a day would be ideal, maybe first thing in the morning. And even for the time-sensitive notifications (like ...
over 1 year ago in Content Marketing / Notifications 1 Future consideration

Copy & Paste Images into the Editor

Our marketing team often briefs the Graphic Design team by annotating screenshots, and then copying and pasting the screenshot into the brief. This currently doesn't work in the CMP as Local Image Paste has been disabled. Is this something that ca...
about 1 year ago in Content Marketing / Plan 1 Future consideration

Step due dates to start from previous step date (not today's date)

When building multiple steps with due dates, it's a bit frustrating that the due date selector always defaults back to TODAY's date. Because the due dates need to be chronological, it would be helpful if the step due date defaulted to the PREVIOUS...
about 1 year ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Apply Workflow Step Changes to Existing Tasks

When updating a workflow's steps, there is currently no option to apply those changes to existing tasks. We would like the option to update existing tasks as our process changes. (As you can do today when making edits to workflow template fields.)
over 1 year ago in Content Marketing / Settings + Configuration 0 Future consideration