Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Configured Commerce

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Spire: Use package.json to allow 3rd party node modules in projects

When Spire first launched there was a mechanism to add a package.json file to the root of a blueprint’s directory and that would get picked up in the build and install any node modules from it. It didn’t work as it was supposed to and therefore wa...
about 2 years ago in Configured Commerce / CMS, Spire & Mobius 2 Investigating

Improve tooltips for settings to include a "System Name"

I recently learned that Job Step Definition Select, From and Where inputs can access any setting using the "System Name" of the setting. I had previously thought there were a select few settings with this capability that were pre-determined. To ra...
over 2 years ago in Configured Commerce / Admin Console & Import/Export 0 Investigating

Improvements to the "Import Content" and "Restore Content" feature for Spire pages

We've had an issue where a content editor probably mishandled the content features, which resulted in the lost of entire page sections. The pages were ultimately restored using the [Value] column of the [PageVersion.BAK] table, but we feel these f...
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Investigating

Error in OOTB P21:07 - Order History Step 2 SQL

I've noticed an error in the OOTB sql script for the Order History - Order Detail job step. Navigate to the following link and review the WHERE clause. The final statement has oh.date_last_modified twice and I believe one of these should be ol.dat...
over 2 years ago in Configured Commerce / Orders & Payment 0 Investigating

Sales Represtative not able to set default customer and is required to select bill to and ship to address on every log in.

When using the sales representative functionality they are no longer able to attach their user record to customers nor are they able to utilize the default customer functionality on the user record. Since our sales reps have hundreds of customers ...
over 2 years ago in Configured Commerce / CMS, Spire & Mobius 1 Investigating

Cloud Hosted, Customer Accessible Mirror of Production Database

I'd like for Optimizely to host a read-only mirror database of production data that customers and implementation partners could have access to. This would provide instantaneous access to all production data which could be excellent for debugging, ...
almost 3 years ago in Configured Commerce / Self-Service / Technical 0 Investigating

Required pako library (license MIT AND Zlib), which is not listed in the allowedLicenseTypes.json file.

This about following support ticket: https://support.optimizely.com/hc/en-us/requests/1346840 Creating this enhancement request as mentioned in the above ticket We have a requirement to extract the content of multiple PDFs from child products and ...
8 months ago in Configured Commerce / 3rd Party Library Allow Listing 0 Investigating

Send activation emails to multiple website users

We are creating Web Users via integration job from our ERP. Currently there is no way to Send Activation Email for these new users other than one at a time manually through the Admin site. We would like a new feature to Send Activation Email for M...
over 2 years ago in Configured Commerce / Misc. 0 Investigating

Spire: Async Real-time pricing in cart

As a website user on a spire website, I would like the cart page to use the async real-time pricing so that the rendering path seems faster. It is already the case on the PDP and the PDL.
over 2 years ago in Configured Commerce / API / CMS, Spire & Mobius 0 Investigating

Implement website restrictions for customers at the ShipTo level

As a partner developer on a multi-site environment, I would like to use the website restriction functionality for customers at the ShipTo level, as it is for customer at the BillTo level.
over 2 years ago in Configured Commerce / Customers 0 Investigating