Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Burned by NO Backup Again

On two different occasions we had administrators accidently delete whole folders of Media content when they thought they were deleting a single file. Yes I know the message says you are deleting a folder. But it still happens and when it does ther...
about 2 years ago in Configured Commerce / Catalog & Assets 0 Investigating

Expand Folders in Library List View

hile Labels are great for filters, when you want to just browse the Library, folders make more sense. As we have no tree control to navigate through folders, would it be possible to expand the folders when viewing Library in List View. Visually, t...
over 1 year ago in Content Marketing / DAM/Library 1 Future consideration

Replication from Sandbox to Production environments

We would like to be able to create content, tune search, and test promotions within our sandbox environment - but then once approved, we would like to time a replication to production and have content/search updates/promotions copied into the prod...
over 1 year ago in Configured Commerce / Admin Console & Import/Export / Technical 0 Planned

Requesting auto-detection alerts when website content isn’t displaying correctly.

Due to a recent bug with the Optimizely DXP, our company have had occurrences of website content (such as news and press release pages) not showing correctly to all of our visitors. This issue was reported by our web agency Ninetech to your suppor...
7 months ago in DXP Cloud Platform / Data management 0

Add currency parameter to metric

Mango: As we mentioned in last meeting, I’m sending this email to formalize the following petition: we would like to add “currency” as a new parameter since we are sending revenue in the local currency. This would help us a lot because we are sell...
7 months ago in Experimentation Analytics / Metrics Setup 0

Disable Approval sequence for local assets when Approval sequence is enabled for page

Currently, we are not able to disable Approval sequence for local assets (Blocks/Media) publish when Approval sequence is enabled for respective page. Editor wants to publish the local blocks and media files without approval sequence and then page...
7 months ago in Content Management / Collaboration & Approval 0

configured commerce to hubspot integration

Provide an OOTB integration to hubspot or provide hubspot users a connection to configured commerce so they coudl build their own integration with hubspot private apps. It would be great to start with syncing users with hubspot. optimal would also...
7 months ago in Configured Commerce / Integration 1 Gathering interest

Add the possibility to choose content type availability based on site as well as parent content types

We will be using a multi site solution and we'd like to differentiate the available content types based on sites. This since we will be using different content types for each sites. We've solved this with access groups and the likes before, but is...
7 months ago in Content Management / Multi-site 0

Modify the header "Improvement" in Results page into "Change" or another name.

The header "Improvement" (the relative difference of conversions between original and variation) in the Results Page can be confusing in some situations, for example when comparing original/variation regarding bounce rate, as "Improvement" seems t...
about 2 years ago in Experimentation Analytics / Other 1 Planned

Provide an audit trail for the "Export Database" feature

Can we introduce a way to view by who and when a database bacpac was exported from Paasportal? We might have PII in our CMS database and require an audit trail in case of breaches.
7 months ago in DXP Cloud Platform / Infrastructure mgmt. 0 Future consideration