Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Data Platform App

Showing 39

Allow customers to access security and audit logs

ODP has implemented Splunk SIEM and completed the onboarding of AWS Cloudtrail logs. However, customers do not have direct access to these logs. ODP is the only person who has visibility into these logs and we are dependent on them to notify us of...
11 months ago in Data Platform App 0 Future consideration

Rearrange abandon cart touchpoints

I should be able to rearrange my abandon cart touchpoints without having to delete or pause touchpoints or start an entirely new campaign. I have an MMS touchpoint i want to move from the last position to the second touchpoint and i cant do it.
12 months ago in Data Platform App 0

Regular Expressions (regex) audience conditions

Right now you can select is, contains, any value, no value as conditions, but we'd like the option to have a regular expression condition for the more complex audiences. We have similar conditions in other platforms (like Optimizely CMS), but can'...
about 1 year ago in Data Platform App 0

Hide fields

Some fields do not need to show up on a report or list (anymore) and it's hard to remove them (by contacting optimizely). If at all possible, it would be nice to hide them, so you can't select them from the UI anymore, when you want to keep the da...
about 1 year ago in Data Platform App 0 Future consideration

Ability to export all fields

When exporting customers, we'd love the option to export all fields, including identifiers. Right now, fields like "Image URL" and identifiers are not exposed in the export
over 1 year ago in Data Platform App 0

General Activity Log Enhancements

Activity Log For jobs that completed successfully set the activity to Completed (rather than Running). It's confusing when it says running when the activity is complete. Add a search option to the activity log so that users can search for things l...
over 1 year ago in Data Platform App 0

General Reporting Enhancements

Add an activity labeled "completed". It's confusing when it says running when activity is complete. Move the name of the report in the report builder to top Allow reports to be renamed both from within the report builder and also from the list vie...
over 1 year ago in Data Platform App 0

Add hover over to see full segment or campaign name

It's not possible to see the full segment or campaign name when editing either if the name is very long. Add hover over to see full segment/campaign name.
over 1 year ago in Data Platform App 0

General campaign feedback

Add a "complete" status to campaigns. It's confusing to see a status of running when the campaign has been completed. Allow the option to run a recurring or triggered sync on demand for testing Allow a view only option on the campaign. It's a prob...
over 1 year ago in Data Platform App 0

Ability to download user accounts and roles.

Please provide the ability to download a list of user accounts with roles - either all users in all accounts or users in one or more accounts.
over 1 year ago in Data Platform App 0