Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Search in the CMS UI should highlight and set focus on the location of pages and assets when a result is selected.

Searching for pages or assets in the CMS and selecting a search result will open the edit view of the item. However, focus is not set on that item in the page or asset pane, which means editors may have to scroll through many content items to see ...
about 1 year ago in Content Management / Asset Management 0

Change the maximum upload file size per media type

Current there can be only ne file size limit. In website documents like pdf can be big but mediafiles like images should be smaller. Optimizely should have option to set uplooad size limit per media type instead of all media files.
about 1 year ago in Content Management / Asset Management 0

Concern with the terminology "Master Language"

As an employee from USA, we have a very complicated and problematic racial legacy. The CMS platform uses the terminology "Master Language" when specifying the default language (or language of origin) for a translation. A few years back, Github dec...
10 months ago in Content Management / Multi-language 0

Possibility to have a Stage-environment for OptiPIM

Hello!As an E-commerce Manager of a business currently creating a new Online Store using Configured Commerce and OptiPIM I just recently found out that there is no stage-environment for the OptiPIM. Is this in the pipeline to create from Optimizel...
4 months ago in PIM 0

Allow multiple currency support

It would be a nice add to be able to use 1 revenue event for all currencies. Currently, we need to create 1 event per currency if we want to track revenue accurately. Instead, it would be nice to use 1 revenue event, and specify the currency insid...
almost 2 years ago in Experimentation Analytics / Metrics Setup 0 Future consideration

No longer able to see the database metrics/performance of the non production enviroments

since the implementation of autoscaling, https://world.optimizely.com/blogs/elias-lundmark/dates/2023/11/enhancing-database-scalability-in-dxp-cloud-services/, a side effect is that we no longer have insight in how the database is performing in th...
6 months ago in Customized Commerce / Technical 0

When copy/pasting a page in the page tree, the copy should be a draft, not published.

As an editor, I often want to copy a page to crate a new one and base new content on the original. When pasting the page in the page tree, it gets published, so I have two copies with the same content. Instead I want the copy to be a draft that I ...
over 3 years ago in Content Management / Editing 2 Investigating

No error display when form submit not successful

We want to use Marketing automative Salesforce connector for Optimizely CMS(Customer Management System) form to connect with our Salesforce platform. But we find out there are no submission failure show up on CMS interface, only recording the subm...
2 months ago in Content Management / Forms 0

Highlight Experiment Outliers based on traffic, runtime

This request was initially submitted by Marco Tannert, from Mobile.de, and enriched by Justin Vos, Customer Success Manager. It's helpful when managing a program to get a clear understanding if there are experiments that are outliers, by for examp...
2 months ago in Experiment Collaboration and Management / Reporting 0

More In-depth Program Reporting

This feedback was shared by Marco Tannert, at Mobile.de. - Ideally I don't touch the project structure as is, as I don't understand what impact it would have to change it. - What I would like to achieve: - structure all experiments on team basis s...
2 months ago in Experiment Collaboration and Management / Reporting 0