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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Unpublish content from the "publish" menu

Currently the way to "Unpublish" (as in expire) content in the CMS isn't very intuitive for people who don't have lots of Optimizely CMS experience. Especially editors coming from other platforms. I've built a CMS 12 plugin that solves this and pu...
almost 2 years ago in Content Management / Content Manager 1 Planned

Clear CDN Cache Added To API / Powershell

Common deployment pattern within the DXP when using Azure Devops or another CI/CD system. Deploy package Clear CDN in Pass Portal Ideally having to manually login to do this step shouldn't be required. Can we get the CDN clearing added to https://...
over 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 2 Planned

Getting a (public) results sharing link via API

Suggested by a customer: "We are automatically exporting all our Optimizely running experiments to Slack and would like to add a link to the results of each experiment to that. As this should be accessible to all users and not only those with an O...
about 2 years ago in Experimentation Analytics 4 Planned

Database Audit Logs for Compliance

Could you please consider to add a new section with in the PaaS Portal (preferably under the "Troubleshoot" section) that can be used to view the DB access logs, that contains details such as, Who access the DB and when ? and What actions are carr...
about 3 years ago in DXP Cloud Platform / Data management 4 Planned

Blocks in context of pages

I want blocks to behave as if they were part of the page, rather than separate entities. Primarily on the approval step.
about 5 years ago in Content Management / Editing 0 Planned

Allow Calculated Metrics

Customers would like to be able to build their own metrics by mixing Optimizely events already present in the platform. A key example is funnel metrics: Conversions of step 2 / Conversions of step 1 as opposed to conversions of step 1 / number of ...
over 1 year ago in Experimentation Analytics / Metrics Setup 2 Planned

Creative Asset/Content Templates

We would like to be able to upload/create templates for creative assets. The reason for this is so that we can govern creative content whilst maintaining all history and versioning, comment capability and so on. We would use this for email templat...
almost 2 years ago in Content Marketing / Tasks, Campaigns, and Events 0 Planned

Filter results by event tags

We often run into this: When evaluating experiments we need to segment users / events that occured under certain conditions. User attributes don't suffice as often the tags we are looking for change during a session. So we would like to be able to...
over 2 years ago in Experimentation Analytics 0 Planned

Edit Campaign Templates

Today, there is no way to edit an existing campaign template. Instead, you must create a new template and deactivate the old one. It's a lot of manual admin work, especially if you have a complex setup and need to make a small change.
over 1 year ago in Content Marketing 2 Planned

Change denominators to track funnel-conversions better

We want to measure conversion of different steps in our funnel, including offline events based on prior conversion steps and not always based on visitors. in our case: We do create leads on our landingpages which we then call on the phone. for som...
almost 2 years ago in Experimentation Analytics 1 Planned