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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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Commerce Analytics

Showing 12 of 874

Opti Analytics Self Service

When you look at self-service events in Opti Analytics it would be nice to see which list name the customer added to their cart, as well as specific SKU’s. It is so high level it isn’t really helpful.
3 days ago in Commerce Analytics 0

Web Server Resource Warning Alerts

Recently we had an issue with our Optimizely-hosted website where too much memory was being consumed by a rogue process. We were informed that the only alert service available to customers was an alert for high CPU usage. It would be nice to see o...
17 days ago in Commerce Analytics 0

Email Analytics

It would be nice to be able to see analytics around marketing emails sent from Insite. What is the open rate? What is the click through rate? If you wanted to try a new subject line to see which email had a better open rate, right now you couldn't...
about 2 years ago in Commerce Analytics 0 Future consideration

Create dashboard that tracks the number of customers that have activated their accounts per week/month

Original request from Brady Industries. Brady has recently created new commerce accounts for their customers, and they would like to track which customers have logged in and activated those accounts. Specifically, they would like a dashboard that ...
over 1 year ago in Commerce Analytics 1 Planned

Creating Custom Reports should be able to have their own name and description

Currently If you create a report, and change some of the filters, when you add this report to your board you cannot modify the name or description of the report. This means that if I am using (Online Orders) any report I make, even if it is lookin...
5 months ago in Commerce Analytics 1 Will not implement

Filter Self-Service Report by Site

The self-service dashboard provides great information of what users are doing on our sites. However, without a filter by site, it is difficult to drive decisions off of this dashboard.
8 months ago in Commerce Analytics 1 Future consideration

App - Analytics on items scanned

We would love the ability to get some sort of reporting/data on what items were scanned with the app, how often they were scanned, and how often a null result came up (and for what search queries did a null search occur) This would give us insight...
about 2 years ago in Commerce Analytics 0 Future consideration

Identify New Users in Insite Analytics

We have a desire to see how many new customers are ordering from our website on a weekly and monthly basis. My current timeframe is looking back to our go-live date - 10/09/19. Right now I am doing this very manually. Looking up what customers ord...
about 2 years ago in Commerce Analytics 0 Planned

Customer Lists - Reporting

Tied into my other request it would be nice to have reporting on the list feature as well: How many customers are using listsItems most frequently put on listsTop items purchased from the listsAverage # of items on a list Also more complex reporti...
about 2 years ago in Commerce Analytics 0 Future consideration

Abandoned Cart Data

The ability to send abandoned cart emails is great, but I would also like to see the ROI. Open rate, click through rate, how many customers actually completed a purchase of one of those items....etc. Not sure if this is something that needs to be ...
about 2 years ago in Commerce Analytics 0 Future consideration