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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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mparticle integtration

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about 4 hours ago in Integrations 0

Enable edit of content reference and url properties in cms 12

As an editor I want to be able to edit content references and urls so that i can identify where the property was pointing originally and not have to find a piece of content based only on its name
3 days ago in Content Management / Editing 0

Multiple instance support within single Github Repository

Currently if we have additional instance other than Sandbox and production like sandbox2 OR staging then to get code pushed to that instance requires entire new repository. It would be great if Opti supports additional branch support in same repos...
8 months ago in B2B Commerce Cloud / Technical 4 Planned

Ability for our customers to add and remove client users

Ability for our customers to add and remove client users. Atm if an employee leaves or joins, they will have to request for that person to be added or removed from the personalisation portal. This will either be carried out by the CSM, or the CSM ...
about 1 hour ago in Product Recommendations / Portal 0

Export all data

Export All data Customers should have the option to export all raw data from the time period they have defined. The only way to do this atm is to hit the exclude CSV button from each reporting tab. This is a tedious process. A single export all bu...
about 1 hour ago in Product Recommendations / Portal 0

Built in flags for feed failures

Built in flags for feed failures. Customers should be notified immediately if there feed is failing. An email should be sent directly to the customer as soon as the feed fails. The email would include why the feed has failed and the email for thei...
about 1 hour ago in Product Recommendations / Technical 0

Exclude product sets

Exclusion tab which allows clients to exclude a set of products from all or specific widgets atm, the only way to exclude products from all widgets is for the client to send us a list of products to be manually excluded, or for customers to mark p...
about 1 hour ago in Product Recommendations / Portal 0

Improvements to AB testing

Improvements to AB testing Customers should have the freedom to setup their own AB tests. This is only applicable after the changes in 5. are addressed. AB testing would also massively benefit from adoption the stats engine and AB testing capabili...
about 1 hour ago in Product Recommendations / Experimentation 0

Freedom to adjust algorithms for main widgets

Freedom to adjust algorithms for main widgets, with a dropdown style setup like with merchandising campaigns. This is something we have already discussed on calls before, but am not sure if there has been any movement on this since. I think this w...
about 1 hour ago in Product Recommendations / Portal 0

Faster deployments

As a developer I want to be able to deploy a fix to production faster. Currently if you want to release a critical bug fix to prduction it usually takes 1,5-2 hours )if it goes though int, prep and then production). This is a very long time to wai...
1 day ago in DXP Cloud Services / Code deployment 0