Customer Feedback

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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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The new experience should transition over seamlessly, but please be aware that short interruptions to our feedback portal may occur on March 25th between 2:30-4:30pm EDT.


All the best, your Optimizely Product Team

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Status Gathering interest
Product Configured Commerce
Categories Marketing & Promotions
Created by Guest
Created on Dec 6, 2022

RELATED FEEDBACK

Ability to Customize Promo Code Errors

It would be amazing if we (the Opti customer) can customize the promo code error message.

Currently if a customer is outside of the promo parameters (i.e. over the total $ amount), the website says Invalid Promo Code. It isn't invalid, it just doesn't meet the criteria.


A promo code may be expired; therefore, it would be nice to say Promo Code Has Expired.


Invalid Promo code is so deceiving to our customers.

  • Post comment
  • Guest
    Reply
    |     Jan 8, 2025

    I agree! We have many promo codes that are single use and when a customer attempts to use the promo code again they get a message that the promo code is invalid, and it's not.

    Additionally, there are multiple site messages available on the backend for most of the use cases mentioned here, but they don't trigger for some reason.

  • Guest
    Reply
    |     Jan 10, 2023

    Thanks Kris! If you need any customer feedback during that build out, do not hesitate to reach out. First Supply uses Promotions a lot.

  • Optimizely
    Kristin McKee
    Reply
    |     Jan 4, 2023

    Thank you for your suggestion! You are correct, this is not possible currently. We are planning an improvement to our promotions engine in 2023. During the planning for that release, this requirement will be considered.