Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Status Gathering interest
Product Configured Commerce
Categories Marketing & Promotions
Created by Guest
Created on Dec 6, 2022

RELATED FEEDBACK

Ability to Customize Promo Code Errors

It would be amazing if we (the Opti customer) can customize the promo code error message.

Currently if a customer is outside of the promo parameters (i.e. over the total $ amount), the website says Invalid Promo Code. It isn't invalid, it just doesn't meet the criteria.


A promo code may be expired; therefore, it would be nice to say Promo Code Has Expired.


Invalid Promo code is so deceiving to our customers.

  • Post comment
  • Guest
    Reply
    |     Jan 8, 2025

    I agree! We have many promo codes that are single use and when a customer attempts to use the promo code again they get a message that the promo code is invalid, and it's not.

    Additionally, there are multiple site messages available on the backend for most of the use cases mentioned here, but they don't trigger for some reason.

  • Guest
    Reply
    |     Jan 10, 2023

    Thanks Kris! If you need any customer feedback during that build out, do not hesitate to reach out. First Supply uses Promotions a lot.

  • Optimizely
    Kristin McKee
    Reply
    |     Jan 4, 2023

    Thank you for your suggestion! You are correct, this is not possible currently. We are planning an improvement to our promotions engine in 2023. During the planning for that release, this requirement will be considered.

5 MERGED

Ability to Discount a Portion of an Order

Merged
Currently the way promo codes work, you cannot exceed the highest threshold tied to the promo. For example, if I have a promo code saying to give a 5% discount on a $5,000 order, if a customer has $6,000 in their cart and try to use the promo code...
about 2 years ago in Configured Commerce / CMS, Spire & Mobius 0 Gathering interest