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Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Shipped
Categories CMS, Spire & Mobius
Created by Guest
Created on Jan 26, 2021
Merged feedback

This idea has been merged into another idea. To comment or vote on this idea, please visit B2BCOM-I-416 Remember Me Functionality Doesn't Remember Customers.

Remember Me button changes Merged

Our implementation partner just brought the following to my attention:


Please note that the InSite "Remember Me" does not function as most users would expect. It does not remember your username or login information as with most websites. 

What InSite does is after logging in, it saves some of your persona specifications (e.g. pricing, availability, cart, and wishlists) so that it can be viewed without logging in the next time you visit the website using the same browser and same device. Authentication is required when accessing addresses, account settings, user administration, invoice history, order history, or checkout. 


This makes no sense to me, I've never seen any other website that functions this way, and it is definitely causing issues with our customers. I would request that this is changed ASAP. Every other website uses Remember Me to remember the users' login information, Insite websites should function no differently. 

I don't even understand the use case behind the current functionality.