Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 95

CMP - Tasks - adding Task Template clears the hosting campaign

Hi Team, thank you for enabling to choose a Task Template also for the existing Tasks - great to see to are further refining and evolving this super helpful feature. Here we have observed a bit unexpected behaviour when choosing a Task Template in...
4 months ago in Content Marketing / Tasks, Campaigns, and Events 0

Forms should be able to show blocks on-page after a form submission

When configuring a Form in the CMS, the "Display message after form submission" rich text area allows blocks and other content items to be added. However when a Frontend user has submitted the form, the blocks will not render in the rich text area...
almost 2 years ago in Content Management / Forms 0 Future consideration

All Campaign events shown in Top 10 Referral Sources

When I had a look in the Top 10 Referral Sources reporting in the Website Activity Dashboard, I saw over 82% of the referral sources came from campaign. For this reason I contacted Optimizely Support team within ticket #1499366. They saw that ever...
5 months ago in Optimizely Reporting 0

Request that user roles (eg. admin, buyer 1, 2, etc) be in the opti user exports

I request that user assigned roles be included as an option to be exported from the users in the admin console.
11 months ago in Configured Commerce / Admin Console & Import/Export 3 Shipped

Incorporate the use of same meaning words (synonyms) for the Library search

Please update search within the Library to return images where the keywords are similar to what is entered. Our employees are searching the Library for words which are similar to, but do not exactly match which has been added as metadata through t...
over 1 year ago in Content Marketing / DAM/Library 0
5 MERGED

Ability to Discount a Portion of an Order

Merged
Currently the way promo codes work, you cannot exceed the highest threshold tied to the promo. For example, if I have a promo code saying to give a 5% discount on a $5,000 order, if a customer has $6,000 in their cart and try to use the promo code...
about 2 years ago in Configured Commerce / CMS, Spire & Mobius 0 Gathering interest

Task Templates - overwriting the task Title

Hi Team, many thanks for intruducing the Task Templates - super helpful. I have observed an unexpected behaviour when creating a Task: 1) Fill in the 1st field - Title 2) Choose the Task template = Title gets overwritten by the template title whic...
6 months ago in Content Marketing / Tasks, Campaigns, and Events 5 Shipped

Content Field on Product Detail Page Should be Controlled by CSS

In configured commerce, go to: Admin Console > Catalog > Products, then select a product and go to the "Content" area. There is a rich text editor field for adding product description/detail info. This editor gives the option to change fonts...
6 months ago in Configured Commerce / Catalog & Assets 1 Investigating

Update the "Device" audience condition to either work with iPads or accurately reflect that iPads cannot be targeted using the "Device" audience condition.

Issue As an experiment engineer, I constantly need to explain that even though Optimizely offers an out-of-the-box solution to create audience conditions that would either include or exclude iPads in experiments, creating an audience condition usi...
over 1 year ago in Web Experimentation / Targeting 1 Future consideration

Categorical facets for integer values

When querying facets for e.g. the integer ContentLink.ID I would like the option to get a categorical facet i.e. 1 facet for every unique ID value, similar to how string facets work, rather than the current behavior of always returning range facets.
about 1 year ago in Optimizely Graph 1 Shipped