Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Data Platform App

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Allow Customer Profile Export & Deletion in UI: Unstitching

Request to add an 'export' and 'delete' button to the UI for use on customer profiles. Customers need the ability to use the UI to easily export a customer profile's event and order data. We also need the ability to delete the profile entirely. Ma...
over 1 year ago in Data Platform App 0

Send time optimization in camapaign

Hi, the sent time optimization (STO) feature would be very useful for us to sendout campaigns.This feature should work in this way: it should keep trace of the time at which users usually open the emails and automatically send the email at this sp...
11 months ago in Data Platform App 0

Mandrill App integration

In ODP we have built-in Mailchimp integrations, and Sendgrid is available for non-EU markets. However, many companies that use Mailchimp also use Mandrill for transactional emails. So it would be very fitting to also provide a built-in integration...
almost 2 years ago in Data Platform App 0

Ability to apply behaviours and filters in Real Time Segments

We would really like to be able to apply behaviours and filters in Real Time Segments, could this be considered for the ODP roadmap
about 1 year ago in Data Platform App 0

Allow customers to access security and audit logs

ODP has implemented Splunk SIEM and completed the onboarding of AWS Cloudtrail logs. However, customers do not have direct access to these logs. ODP is the only person who has visibility into these logs and we are dependent on them to notify us of...
about 1 year ago in Data Platform App 0 Future consideration

Rearrange abandon cart touchpoints

I should be able to rearrange my abandon cart touchpoints without having to delete or pause touchpoints or start an entirely new campaign. I have an MMS touchpoint i want to move from the last position to the second touchpoint and i cant do it.
over 1 year ago in Data Platform App 0

Regular Expressions (regex) audience conditions

Right now you can select is, contains, any value, no value as conditions, but we'd like the option to have a regular expression condition for the more complex audiences. We have similar conditions in other platforms (like Optimizely CMS), but can'...
over 1 year ago in Data Platform App 0

Rename field labels

Right now, only Optimizely can edit the fields once created in the app. But we'd like the ability to at least change the field label from the UI. This shouldn't impact the API name of the field
over 1 year ago in Data Platform App 0 Future consideration

Ability to export all fields

When exporting customers, we'd love the option to export all fields, including identifiers. Right now, fields like "Image URL" and identifiers are not exposed in the export
over 1 year ago in Data Platform App 0

General Activity Log Enhancements

Activity Log For jobs that completed successfully set the activity to Completed (rather than Running). It's confusing when it says running when the activity is complete. Add a search option to the activity log so that users can search for things l...
over 1 year ago in Data Platform App 0