Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Showing 1580 of 1580

Customer profile

This is just general feedback. When i go to a customer profile to opt them out of marketing, the processing wheel just spins indefinitely until i refresh the page.This would be under identifiers>Emails>Marketing Opted Out
almost 3 years ago in Data Platform App 0

Data Science/Insights

hope all is well. zaius does well making segments (subset using our analytics data, ie anyone that bought jeans) but there's not much functionality of cohorts (ie. what is my 60 day post purchase LTV of those that bought denim as their first purch...
almost 3 years ago in Data Platform App 0

Data Science/Insights

zaius is good w/ segments (ie. anyone that bought jeans) but not much with cohorts (groups of customers who exhibit similar behaviors during a certain time span (e.g. buyers during a holiday promotion)). for example, i want to compare 1st purchase...
almost 3 years ago in Data Platform App 0

Training/Support

When using the 'Help' feature in app, some articles do not have a direct link, making it difficult to share with other users
almost 3 years ago in Data Platform App 0

Integrations/Apps

It would be great if the Shopify Discount codes would be able to use a minimum spend option (ex. $25 off $100+)
almost 3 years ago in Data Platform App 0

Integrations/Apps

For retail customer, the phone number capture rate is sometimes higher than email but Zaius only sends email to Facebook. Would like Zaius to send phone number as an identifier to Facebook for audience building.
almost 3 years ago in Data Platform App 0

Campaign content design

I would like to recommend that you add Strava to my available Social icons. Please reach out with any questions
almost 3 years ago in Data Platform App 0 Already exists

Segments/Lists

When building a segment - if I have multiple conditions, you reach a point where your can't scroll to select a "select" option.
almost 3 years ago in Data Platform App 0

Data Science/Insights

For the "Category" Dimension filter on the "Lifecycles" report, it doesn't really make sense to pull this data from "Collections". I don't know about other retailers who are on Shopify, but we constantly create new collections and delete ones as w...
almost 3 years ago in Data Platform App 0

Training/Support

I'm not very happy with my GSM. I feel like it's not an added value. It hasn't shaped any of our strategies or helped with our growth. My GSM is also not very good at communication.
almost 3 years ago in Data Platform App 0