Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Remove parent child(variant) relation through import

Currently PIM system allows removing parent child relation only through PIM console and any of the PIM import does not support removing parent child relation. We required this functionality for our client Tecumseh. There products are dynamic they ...
12 months ago in PIM 0

ODP New Integration Requires Primary Key to be Email Address for SFMC

ODP made some updates to their SFMC segment sync app whereby designating email as a primary key is required. This is an issue for existing SFMC data extensions that do not use email address as primary key. We are requesting that ODP invesigates an...
12 months ago in Data Platform App 0

sorting views in folders and collections

Can we have a "Save view" added to the library and collections? We find that when we access the library, we have to sort our folders in alphabetical order to find what we are looking for and we have to do it every time. It would be great to be abl...
12 months ago in Content Management / Asset Management 0 Future consideration

MuleSoft Anypoint API Connector / Integration would be helpful

Most enterprise customers use an API layer to connect to many cloud and on-prem systems rather than direct. Having a connector to MuleSoft AnyPoint would be very valuable
12 months ago in Data Platform App 0

Shortcuts are not working as they used to in version 12

Hi,Whilst hosting a business user CMS course I noticed that the shortcuts are broken. It isn't possible to choose pages to add as a shortcut to, only assets. Is this related to the DAM integration?Thanks in advnace for letting me know if you will ...
12 months ago in Content Management / Content Manager 1

Support for mobile devices/adaptive ui for feature experimentation

Currently only the latest version of the Desktop Chrome browser is supported for building experiments and campaigns within the Optimizely Experimentation app. But this is a limitation, as sometimes you need to configure feature flags on the go thr...
almost 1 year ago in Feature Experimentation / Experiment Authoring 1 Future consideration

Choosing DAM images from the CMS

Choosing images from the DAM inthe CMS is time consuming. I think two features would help this. Remember where I was - When I open the DAM this way to choose an image, it would be helpful if the DAM remembered where I was was the last time I opene...
almost 1 year ago in Content Marketing / DAM/Library 0 Future consideration

For all Excel imports in the Admin, there should be a template

As an administrator in the Optimizely Configured Commerce System I have had to load data into the system manually on occasion. I believe that for my organization's benefit, and the benefit of many others, every section that allows a manual excel i...
about 1 year ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Audit log functionality for user roles (& PII viewer enablement)

Have an audit log report for user roles (permisison changes and teh admin responsible for the change) and allow for us to report when 'PII viewer' has been turned on/off for a certain user. We would like to see when 'PII Viewer' permissions are gr...
about 1 year ago in Data Platform App 0

Optimizely UI could offer an extract of user IDs

A customer has requested that the Optimizely UI offer an extract of user IDs which could be used by us to investigate and understand possible differences between the Results page data and their Enriched Events Export data. This customer has seen f...
about 1 year ago in Experimentation Analytics / Results Page 0 Investigating