Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Admin Console & Import/Export

Showing 23

Request for Enhanced Web User Activation Link Resend Functionality

We would like to request an enhancement to the admin console for web user activation links. Specifically, we would like the ability to either: Resend Activation Links from List View: Enable the option to resend activation links directly from the l...
9 days ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Impersonate Option from Additional Locations

Allow the ability to impersonate a customer from where you see their email. For example from the order history screen where you see created by. Allow quick impersonation from anywhere a user is listed.
22 days ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest

Allow Customization of Admin Console Side for Impersonation to DXP site

When admin user on the commerce admin side trying to impersonate web user and they are navigated to the commerce site.we want to customize it, so it redirects to DXP site.. When we try to reset password or trigger account activation emails on admi...
5 months ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Order history in a user profile

When looking at a user's profile, it would be really convenient to have an "order history" tab connected from within the Website User Profile. This would save me several steps and time by having to go outside of the platform to look. Thanks.
6 months ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest

Abandoned Carts - email recipients and products in cart

Is it possible to find out and export the list of recipients that Configured Commerce sends abandoned cart emails to as well as the products in their respective abandoned carts? When going through the email message logs we only see HTML code and w...
about 2 months ago in Configured Commerce / Admin Console & Import/Export 0 Investigating

Add Sender Name For Outbound Emails

Currently, you can set the sender email address in configuration (settings > site configuration > default email address) and override at the email address however you CANNOT set the sender name. If you set the default email address to norepl...
3 months ago in Configured Commerce / Admin Console & Import/Export 1 Investigating

Multiple Websites: Default Website for Impersonation

Would LOVE to have the ability to control which domain (website) is DEFAULTED when Impersonating a User from the admin: We have two websites, potentially more, and for some reason the not primary domain ends up being the SELECTED=SELECTED in the d...
over 1 year ago in Configured Commerce / Admin Console & Import/Export 6 Future consideration

Add Audit Logs for incorrect password login attempt logs and user locked out logs

In Audit logs, we are getting admin user logins and password change related logs. But we are not getting incorrect password login attempt logs and user locked out logs. How do we know if someone's account was locked due to incorrect password login...
3 months ago in Configured Commerce / Admin Console & Import/Export 3 Gathering interest

Export Users from the Customer Tab in Admin Console

Export Users from the Customer Tab (Customers > Users > Export List of Website Users for a Specific Bill to)
7 months ago in Configured Commerce / Admin Console & Import/Export 1 Already exists

Add to Order History within Console

If you navigate to Order History in the console and click the "i" button, you can see information tied to the order. It would be nice if you can see first name, last name and email address of who placed that order. Our inside staff has to follow u...
almost 3 years ago in Configured Commerce / Admin Console & Import/Export 1 Gathering interest