Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Notifications

Showing 26

Allow Deeper Nesting of Comments

The comment sections only allow for a single level of replies, which is causing confusion for our users. Say I leave a comment asking for review on a PDF. Someone else comments with their feedback, but I have a question about it. I can't reply dir...
almost 2 years ago in Content Marketing / Notifications / Tasks, Campaigns, and Events 0 Future consideration

Summarize Notifications

I get A LOT of notifications, and I do want to hear about everything in them, but it would be great if I could get a roll-up instead. Once a day would be ideal, maybe first thing in the morning. And even for the time-sensitive notifications (like ...
over 1 year ago in Content Marketing / Notifications 1 Future consideration

@mention multiple users

It'd be nice to be able to @ mention everyone assigned to a step in a workflow of a task. Similar to slack's "[at] here" functionality.
over 1 year ago in Content Marketing / Notifications 1 Future consideration

Custom, Branded Email Notifications

In order to encourage better interaction (opens, click-throughs, etc.) of emails from the platform, we'd like the ability to customize the email notifications to represent our brand identify. Ideally, we'd like to have control over the copy, logos...
about 2 years ago in Content Marketing / Notifications / Settings + Configuration 0 Future consideration

Notify of Task Ownership Change

While the default task owner is the task creator, we often update the owner to reflect the project manager on the task. It would be great if, as the PM, I could get a notification when someone assigns me task ownership just like step ownership.
almost 2 years ago in Content Marketing / Notifications 0 Future consideration

More Descriptive Notification Messaging

Currently, when changes are made to work requests, for example changing the priority level, etc., the notification message just reads ‘The requester has made changes to the request….’ If it could be changed to something with more description/infor...
over 2 years ago in Content Marketing / Notifications 0 Future consideration

Ability to @ mention watchers

It would be great if @watchers was a functional way to notify watchers of a task that there is a comment for them - especially useful when there are a large number of folks that need communicating to.
over 1 year ago in Content Marketing / Notifications / Tasks, Campaigns, and Events 1 Future consideration

Clearly Separate "Mark All as Read" and "Clear All" Notifications Actions

There are two available actions for in-app notifications - "clear all" and "mark all as read." But they are very close together in the UI, and it's easy to hit the wrong one.
almost 2 years ago in Content Marketing / Notifications 0 Future consideration

Slack Integration for Publishing

I know we already have an existing Slack integration with Welcome that gives updates on when tasks are due, for example. Can we leverage this existing integration so that we can create a channel where it lets people across our company know only wh...
over 1 year ago in Content Marketing / Notifications 1 Future consideration

Include Object Number Email Subject Lines

We've adopted the object numbers (TSK-123) internally as the quickest way to identify our work. As such, adding them to the email subject line for notifications would be helpful.
almost 2 years ago in Content Marketing / Notifications 0 Future consideration