Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Requests

Showing 22

Filter by Requestor (on column)

Need to be able to filter by requestor in column view.
over 1 year ago in Content Marketing / Requests 0 Future consideration

Choose Whether or Not to Inherit a Work Request Brief to a Task or Campaign

We have a very generic work request brief, and then our traffic manager translates that work request into campaigns or tasks. However, each task (Email, Webpage, Video, etc) has a specific task brief that needs to be filled out. We'd like to be ab...
11 months ago in Content Marketing / Requests 1

In-Progress Status for Work Requests

It's currently not possible to tell which requests have active work happening in tasks/campaigns based on existing statuses (accepted doesn't necessarily mean work is being done.) It would be great if we could have an in-progress status just like ...
almost 2 years ago in Content Marketing / Requests 1 Future consideration

Formatting and Section Headers Disappear After Work Request or Brief Is Submitted

We have some complex briefs that have lots of different section headings that are used to break up the submission forms on briefs and work requests. The formatting for a user when they are submitting the brief is easy to read and digest. However, ...
9 months ago in Content Marketing / Requests 0

Change Deliverable Due Date After Acceptance

A feature request for the UI. Especially the ability to be able to change the “Deliverable Due Date”, which I know is possible by “Un-Accepting” the request, but this only works if the Work Request doesn’t have any Tasks or Campaigns already creat...
over 2 years ago in Content Marketing / Requests 1 Investigating

Suggest Content During Request Process

Occasionally, we get requests for work that already exists. When that happens, we have to tell users where to find what they're looking for in the library. It would save everyone a lot of time if we could suggest existing Library content during th...
almost 2 years ago in Content Marketing / Requests 0 Future consideration

Include Campaign Template Tasks in 'Related' Activities on Work Request

When a work request is accepted and a campaign is created from a template, so are a lot of other tasks. We'd like to see those tasks as part of the "related" section, since they were all created at once from the work request.
over 2 years ago in Content Marketing / Requests 0 Future consideration

Routing rule - Field change in WRQ

If a requester changes the request after submitting, routing rules are not applied/updated. To see if a WRQ has been changed, the only way is to go into the request and look at the history tab. Therefore, it would be great if routing rules can be ...
over 1 year ago in Content Marketing / Requests 0 Future consideration

Internal/External Comments

It would be a good idea to have an internal and external comment section on requests. This would help organize ideas and keep them in one place.
over 1 year ago in Content Marketing / Requests 0 Future consideration

Automatically Create Task when Request Accepted

We would love to be able to automatically create a task when a work request has been accepted. Ideally, the system would create the task and pick the workflow based on the completed labels.
almost 2 years ago in Content Marketing / Requests 0 Future consideration