Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Create and edit Blocks from CMS

Sometimes the content we create isn't an entire page, but just a block of content that is consumed later by our content team. Examples include promotional content, banners, and content for lead generation. We'd like to be able to create a block si...
9 months ago in Content Marketing / CMS + CMP Publishing 0 Future consideration

Allow deletion of old target groups to clean up the lists and overview

As a user I would like to delete target groups that are no longer needed or were created incorrectly to prevent other users from using them. It would also help to keep the overview fast and clean when browsing target groups in the client.
over 1 year ago in Campaign 0 Future consideration

Security: Add additional security on the backbone of the Optimizely Azure Infrastructure

Please consider adding additional value to Enterprise customers by adding additional security measures such as scanning for virus in data at rest: SQL Azure, Blobs, ... For example: https://learn.microsoft.com/en-us/azure/defender-for-cloud/defend...
over 1 year ago in DXP Cloud Platform / Infrastructure mgmt. 1 Future consideration

I cannot link to a specific timestamp in a YouTube video

Optimizely does something to my links, such that I am unable to link directly to a specific timestamp within a YouTube video. Example: For this YouTube video (https://www.youtube.com/watch?v=7qTiT5GGm4M), I want to link to the 22 minute 0 second t...
about 1 month ago in Content Marketing 1 Future consideration

Automatic purging of CloudFlare CDN Cache when content are deleted in Episerver

In Episerver DXP we get a CDN from CloudFlare. Great! If an editor deletes a media file in edit mode, the file can still be cached for hours in the CDN. This could be bad if the content really NEEDS to be removed right away, and the editor is not ...
over 3 years ago in DXP Cloud Platform / Infrastructure mgmt. 1 Future consideration

Allow multiple currency support

It would be a nice add to be able to use 1 revenue event for all currencies. Currently, we need to create 1 event per currency if we want to track revenue accurately. Instead, it would be nice to use 1 revenue event, and specify the currency insid...
over 1 year ago in Experimentation Analytics / Metrics Setup 0 Future consideration

Hide broken links on expired content from Link Status report

Currently, the Link Status report shows broken links that are present on expired pages. I would prefer it if broken links on expired content could be excluded from the report. This could be configurable. Jira ticket
over 3 years ago in Content Management / Technical 1 Future consideration

Allow experimentation for email trigger campaigns

As a marketer I want to test different triggers and different prioritization against each other and get reports about scenario A and B. For this I'd like to set up an independet set of triggers (set B) with prioritisations and select a %, a set of...
over 3 years ago in Product Recommendations / Email Personalization / Experimentation 0 Future consideration

Include "Canceled" as a progress level for a task

We have some tasks that are started but then not needed anymore and we'd like to keep a record of those tasks. We'd like a "Canceled" designation for a Task. Right now we only have "In Progress" or "Complete"
11 months ago in Content Marketing / Tasks, Campaigns, and Events 0 Future consideration

Create a translation of an existing CMS page

New CMS pages can be created with a specified language, and existing translations can be selected, but only if they exist in CMS already. As a content editor, I need to create new translations of an existing CMS page, which requires that I select ...
9 months ago in Content Marketing / CMS + CMP Publishing 0 Future consideration