Skip to Main Content
Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

Status Future consideration
Created by Guest
Created on May 10, 2024

I cannot link to a specific timestamp in a YouTube video

Optimizely does something to my links, such that I am unable to link directly to a specific timestamp within a YouTube video.


For this YouTube video (, I want to link to the 22 minute 0 second timestamp.

YouTube provides functionality as a URL parameter, such that I can link to that spot in the video using the URL with these parameters added:

However, when I put this URL into Optimizely and send an email, the resulting email strips the URL parameters, so that when someone clicks on it, it plays the video from the beginning.

For a while, I was able to use this URL shortener to achieve the same result:

But now Optimizely is even stripping the URL parameters from THAT link...

This leaves me without any way to link to a specific spot in a Youtube video.

This is essential functionality for me, please advise how I can do this or fix Optimizely so it stops stripping these parameters.

Thank you

  • Optimizely
    M. Md. Anisul Hoque
    May 29, 2024

    Thank you for your valuable feedback and for suggesting this feature. We truly appreciate your input and are glad to hear that you're actively engaged with our product.

    I'm pleased to inform you that we think this is an excellent suggestion, and we will be moving it into consideration for future development. Your feedback helps us improve and better meet the needs of all our users.

    I will forward your request to our product team for further review. While I can't provide a specific timeline at this moment, please know that your suggestion is important to us, and we will keep you updated on any progress.

    Thank you once again for your thoughtful feedback. If you have any other suggestions or questions, please don't hesitate to reach out.