Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Data Platform App

Showing 10

Enable "Session Count" feature in ODP

The session count feature was removed from ODP due to data issues. This request is to re-enable it.
13 days ago in Data Platform App 0 Future consideration

Delete Custom created Objects

We would like the ability to delete or hide custom created Objects. Currently these tasks must be handled by Support/Engineering and it can take a long time for these requests to be processed.
8 months ago in Data Platform App 0 Future consideration

Ability to edit Overview page data

As a developer we would like to be able to edit the contents of the overview page as our client does not have commerce and would like to see more relevant data
about 1 year ago in Data Platform App 1 Future consideration

ODP to expose Segments through GraphQL or other api

Currently we can only access Real-time Segments. We have requirements that go beyond 28 days and would like to personalise on normal segments.
9 months ago in Data Platform App 0 Future consideration

ODP Currency selections not possible

Our site is multi-currency: USD, EUR, GBP, CAD and PTS (which indicates loyalty points). Currently, it's using PTS orders (which start at 1,000) as $ so it's showing a user redeeming for 2k points as having an order value of $2,000. If there was a...
5 months ago in Data Platform App 1 Future consideration

Allow deletion of identifiers via API

Deletion of identifiers from the customer should be possible via API. I have the following use cases in mind. Anonymize old customer who have requested their account to be deleted. We cannot make the customer anonymous if we cannot clean up their ...
5 months ago in Data Platform App 0 Future consideration

Allow deletion of events via API

It would be necessary to be able to delete event from ODP via API. I have two uses in mind for this. Currently there is no way to delete incorrectly created events. Mistake in data load or integration can cause unwanted event data and we would nee...
5 months ago in Data Platform App 0 Future consideration

Hide fields

Some fields do not need to show up on a report or list (anymore) and it's hard to remove them (by contacting optimizely). If at all possible, it would be nice to hide them, so you can't select them from the UI anymore, when you want to keep the da...
over 1 year ago in Data Platform App 1 Future consideration

Allow customers to access security and audit logs

ODP has implemented Splunk SIEM and completed the onboarding of AWS Cloudtrail logs. However, customers do not have direct access to these logs. ODP is the only person who has visibility into these logs and we are dependent on them to notify us of...
about 1 year ago in Data Platform App 0 Future consideration

Rename field labels

Right now, only Optimizely can edit the fields once created in the app. But we'd like the ability to at least change the field label from the UI. This shouldn't impact the API name of the field
over 1 year ago in Data Platform App 0 Future consideration