Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 20 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Self-Service

Showing 8

Integration of AI based Chatbot / Agent

Configured Commerce has always focused on the value of its self-service capabilities to increase customer adoption, increase customer retention, and to free up Sales and Customer Service to focus on more complex, high-value engagements. Providing ...
20 days ago in Configured Commerce / Self-Service 1 Gathering interest

B2B2C Lists to Hide Pricing or Add Markup

As a distributor I'd like to be able to create custom lists for my clients where I can choose to show MSRP, MAP, or pricing with a markup on it. I'd like this functionality to be an option on a per list basis and updated when I'm creating the list...
3 months ago in Configured Commerce / Self-Service 1 Gathering interest

No Bid and Lead Time option for RFQ

The Sales Quote feature should have an option to No Bid a line. For items that are quoted, there should be a field for lead time as the lead time will likely change in an RFQ scenario.
8 months ago in Configured Commerce / Self-Service 1 Gathering interest

Export option for Order and Invoice History

Customer would like to be able to export order history and invoice history into an excel spreadsheet
almost 2 years ago in Configured Commerce / Self-Service 1 Gathering interest

Make Lists toggle on/off

I suggest that the Lists feature be able to toggle on/off, just like other features like budgets, user management, and quotes.
over 1 year ago in Configured Commerce / Self-Service 5 Gathering interest

Add sort order to VMI Product Lists

It would be nice for the products list on Storefront within Vendor Managed Inventory to have a sort order (like how it currently exists in "Storefront Lists') to help provide a quick way to update inventory or other editable values. Using the bin ...
about 2 years ago in Configured Commerce / Self-Service 0 Gathering interest

Cloud Hosted, Customer Accessible Mirror of Production Database

I'd like for Optimizely to host a read-only mirror database of production data that customers and implementation partners could have access to. This would provide instantaneous access to all production data which could be excellent for debugging, ...
almost 3 years ago in Configured Commerce / Self-Service / Technical 0 Investigating

Tax Certificate Form Self-Service

A large percentage of our customers are businesses, even customers coming for a one-time/first-time buy (B2C) with no personal interaction. Allow these customers making their first purchase through our website to self-service their tax status. The...
over 3 years ago in Configured Commerce / Self-Service 1 Gathering interest