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Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

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Self-Service

Showing 33 of 839

Cloud Hosted, Customer Accessible Mirror of Production Database

I'd like for Optimizely to host a read-only mirror database of production data that customers and implementation partners could have access to. This would provide instantaneous access to all production data which could be excellent for debugging, ...
8 months ago in B2B Commerce Cloud / Self-Service 0

Add to Order History within Console

If you navigate to Order History in the console and click the "i" button, you can see information tied to the order. It would be nice if you can see first name, last name and email address of who placed that order. Our inside staff has to follow u...
10 months ago in B2B Commerce Cloud / Self-Service 0

Tax Certificate Form Self-Service

A large percentage of our customers are businesses, even customers coming for a one-time/first-time buy (B2C) with no personal interaction. Allow these customers making their first purchase through our website to self-service their tax status. The...
over 1 year ago in B2B Commerce Cloud / Self-Service 1 Future consideration

Partial Search

The order history search fields should support partial search.
over 1 year ago in B2B Commerce Cloud / Self-Service 0

Order Upload - Default check "First row is column headings"

If a customer is using the Order Upload functionality from Insite, they most likely are going to enter in their product numbers and quantity and NOT change the top heading line. At least that is what ours will do. Would love to hear if others find...
over 1 year ago in B2B Commerce Cloud / Self-Service 0

Order History Detail: Summary Section on the page & print PDF

The Summary section of Order History detail and it's Print PDF details are not matching. Please refer to the attachment for more details. Shipping & Handling label is showing on the website page, but in the PDF view, it is showing different. S...
over 1 year ago in B2B Commerce Cloud / Self-Service 0

Option to add more approvers to an user

We would love to have the option to add multiple approvers (everyone from a department) to an user. By adding them or bij a new role.
over 1 year ago in B2B Commerce Cloud / Self-Service 1

New Website User Role: Point of Sales

Hi, this is a customization we have put in place for almost of of our clients, it would be great if there would be an out of the box "Point of Sales" website user role that automatically give the user access to all Customers associated to the webs...
over 1 year ago in B2B Commerce Cloud / Self-Service 0

New User role: Order wtihout approval, not able to see invoices

We have customers looking for a role that restricts users from seeing invoices and company account balance, but doesn't require them to get approval on orders. Ideally somewhere between Buyer 3 and Buyer 2. Many of our larger customers have servic...
over 1 year ago in B2B Commerce Cloud / Self-Service 0

Lists

For CSR it is difficult to keep track of which lists have been shared with which accounts. Displaying all accounts a given list has been shared with will be very beneficial.
over 1 year ago in B2B Commerce Cloud / Self-Service 0