Customer Feedback

We love feedback from you on our products and the problems in your daily work that you would like us to solve. Please describe the challenge you're encountering and your desired outcome. Be as detailed as possible.

For technical issues or bugs please head to Support or our Developer Community. You can assign up to 10 votes in total. Thank you for your feedback.

Status explanation: 'Future Consideration' = Continuing to collect further feedback, not planned at this time. 'Investigating' = Prioritized for deeper customer and feasibility investigations ahead of planning development.

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Content Management

Showing 197 of 1004

Open documents in Microsoft Apps

Possibility to open PPT and Word documents added to the content tab not in the browser version of the application, but in the Microsoft application directly on the computer. Making edits and adding comments would be much easier.
about 6 hours ago in Content Management / Editing 0

Reports in CMS (12.18), use full width for result set.

Should be no need to breaking the broken link over five lines when there are so much space to use. So my suggestion is to use more width on the result grid to make the result more readable.
about 7 hours ago in Content Management / Reporting 0

Link Validation job use HTTP HEAD and report working external links as broken

The Optimizely CMS link validation job validates both internal and external links. External links are validating using a HTTP HEAD request, but a lot of websites (including world.optimizely.com) do not respond to HEAD requests and are because of t...
about 12 hours ago in Content Management / Technical 0

Provide clarity if a block exists in the language version an editor is working in

We have recently changed to version Optimizely 12.13.1. When creating a new language version of a page using "Duplicate content" it is not clear any longer if a block used on the page (e.g. in the Teaser field) exists in the new language version o...
6 days ago in Content Management / Editing 0

Make the icons for table editing clearer

The icons appearing when editing a table (i.e. icons for e.g. adding/deletíng a row or column) in Optimizely 12.13.1 are not as clear as in Optimizely 11. I think it might be due to a thicker line width that makes the icons less sharp. Suggest the...
6 days ago in Content Management / Editing 0

Make the popup window for special characters larger

With our recent upgrade to Optimizely 12.13.1, I now need to scroll in the popup window to find my commonly used special characters. Suggest a wider/higher popup window to make more special characters visible directly when the popup window is opened.
6 days ago in Content Management / Editing 0

Ensure the Media / Blocks in For This Page is Publish with Page when using Approvals

As an Content Author I would like Media / Block to be published when I publish the Parent Page after the content has been Approved.
9 days ago in Content Management / Collaboration & Approval 1

Editing Single LinkItem

This is related to support ticket: #1080141 In version 12.15.1 at least, when you add a property to a page or block that is a LinkItem (As opposed to a LinkItemCollection) the 'Edit' option takes you to the target of the link, instead of allowing ...
9 days ago in Content Management / Technical 0

Share Product Lists to Individual User From Admin

Currently, within Admin there is only the capability to share product lists (wish lists) at the bill to (company) level. The issue with this is these lists are being shared to all users from the bill to (company) rather than a single individual us...
10 days ago in Content Management / Content Manager 1

Prevent deletion of linked images/assets from Welcome/DAM

If a Welcome/DAM image, document or other asset is linked to from a webpage or block, then prevent any user including Admins from being able to delete that image/asset. If a user attempts to delete a asset from Welcome/DAM and that asset is being ...
10 days ago in Content Management / Asset Management 0